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dotSolved System Inc.

ECM Support Engineer

dotSolved System Inc. Tiruporur, Tamil Nadu, India

Information Technology & Services · 201-500 employees

Oct 01
Remote support-engineer Senior (5-10 yrs) Contractor India
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About the role

The ECM Support Engineer will be responsible for supporting and administering IBM Content Manager, Case Manager, and KwikWork platforms. They will also perform L2/L3 application support, troubleshoot middleware configurations, and manage database schema and query execution.

What they look for

IBM Content Manager IBM Case Manager KwikWork IBM WebSphere Application Server IBM DB2 Oracle MS SQL Server Windows Server Linux Unix IBM FileNet P8 Content Platform Engine Workplace XT IBM Navigator IBM Business Automation Workflow Application Support

Requirements

Candidates must have hands-on experience with IBM ECM tools and proficiency in WebSphere Application Server and relational databases. Strong analytical skills for diagnosing complex workflow issues and experience in Windows/Linux environments are required.

Full description

Position: ECM Support Engineer

Location: Chennai - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

Required Qualifications & Technical Skills:

Primary Expertise: Hands-on experience supporting and administering IBM Content Manager and IBM Case Manager, KwikWork.

Middleware/Platform: Proficiency with IBM WebSphere Application Server (WAS) configuration and troubleshooting.

Database Knowledge: Solid understanding of relational databases (IBM DB2, Oracle, or MS SQL Server) in the context of ECM schema and query execution.

OS & Environment: Experience working in Windows Server and Linux/Unix environments.

Tools & Utilities: Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace XT, or Navigator) is a strong plus.

Problem Solving: Strong analytical skills to diagnose complex document management and workflow issues.

Preferred Qualifications

Experience with IBM Business Automation Workflow (BAW) or Content Navigator (ICN).

Prior experience handling enterprise-level migrations or platform upgrades.

Strong L2/L3 application and production support experience

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