Technical Business Analyst

Technical Business Analyst

Grade: Clerk 7/8 Salary range: $116,981 -$129,492 + superannuation and leave loading Employment type: Ongoing. Location: Hybrid working, with weekly office attendance flexibly at Revenue NSW offices within NSW.

About the team

We are currently seeking to appoint a Technical Business Analyst with a strong background in system integrations, APIs, and data analysis to join our dynamic team. In this role, you will work closely with business stakeholders, developers, architects, and product teams to analyse, define, and deliver integration solutions that support key business outcomes.

Key responsibilities include

• Analyse system integrations, APIs, databases, and business processes to define end-to-end requirements and solutions.
• Produce technical requirements, interface specifications, data mappings, and process flows.
• Work closely with architects, developers, and QA engineers to translate business requirements into scalable and maintainable technical solutions.
• Support solution design workshops, technical discovery activities, and impact assessments.
• Investigate problems, analyse solution options, and provide recommendations for new and existing services.
• Build effective relationships with stakeholders and users to understand business needs, analyse problems, and support the prioritisation of business outcomes.
• Identify and recommend business and process improvements, contributing to the development, facilitation, coordination, and communication of initiatives that promote continuous improvement and Agile best practices.
• Ensure the health of the product backlog through ongoing refinement, requirements analysis, story decomposition, and prioritisation support.
• Define and communicate user stories and acceptance criteria to ensure the delivery team has a clear and shared understanding of requirements.
• Support testing and validation activities by ensuring solutions meet business, functional, and technical requirements.

Skills and Experience Required:

• 3+ years' experience as a Business Analyst in a technology delivery environment.
• Proven experience working with APIs, system integrations, and distributed applications.
• Ability to read, analyse, and troubleshoot JSON and XML payloads.
• Experience documenting API specifications, interface contracts, and data mappings.
• Strong SQL and database analysis skills, including the ability to write and execute queries for data validation and investigation.
• Experience working with relational databases such as PostgreSQL, Oracle, SQL Server, or MySQL.
• Strong understanding of cloud-native and microservices-based architectures.
• Experience using tools such as Jira, Confluence, Postman, Swagger/OpenAPI, and SQL query tools.
• Experience working in Agile delivery teams alongside developers, architects, and QA engineers.
• Excellent stakeholder engagement, communication, and facilitation skills.

How to apply

To start your journey towards joining our team please click on the link below to apply.

Please attach:

Your up-to-date resume (max 5 pages)

A cover letter (max 2 pages) outlining your motivation and how your experience aligns with the role.

For role-related enquiries contact Nimmy Lekshmi at nimmy.lekshmi@revenue.nsw.gov.au

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity formeaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

We can’t wait to meet you!

If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process.

If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 25th September 2026, Friday at 10am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process