Senior Product Manager, Content Management

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

We’re looking for a Senior Product Manager, Content Management based in Singapore. This position will report to the Director of Product Management. We are looking for a motivated and experienced individual to help define, execute, and scale Viki’s content management strategy.

Responsibilities:

• Responsible for the product ownership of designing and delivering an efficient, scalable content management platform for our internal operations teams from developing a product strategy, roadmap, and execution across the product development lifecycle to deliver business impact. 

• Own and drive the entire product feature lifecycle, from conception to launch, KPI ownership along with post-launch analysis and continuous improvements.

• Partner with key stakeholders across the business and engineering to identify and prioritize major problems and opportunities to build an aligned roadmap. 

• Mentor and coach junior product managers, providing guidance, best practices, and fostering a collaborative workplace. 

• Develop clear product specifications, detailed user stories, success metrics, and go-to-market plan with key business stakeholders, breaking down large problem spaces into a series of smaller problem hypotheses for rapid execution. 

• Balancing feature delivery and product quality bug/incident fixes. Partnering with the engineering team in sprint planning and managing development milestone tracking, production rollout, and post-production support. 

Qualifications:

• Bachelor’s degree in Information System, Computer Science, Business or equivalent. 

• Minimum of 8 years of Product Management experience and has demonstrated strong logical and product thinking across product management and software development lifecycles. Content management system design and leading internal stakeholders experiences preferred. 

• Experience in crafting clear product requirements and collaborating with UX designers to develop wireframes and mock-ups effectively to support business requirements. 

• Exceptional attention to detail and organization skills with strong oral and written communication skills to interact and influence both business and engineering stakeholders. 

• Proven track record of solving complex problems and delivering successful products through agile approach that consistently exceeding user expectations. 

• Self-starter mentality with ability to manage multiple projects in a diverse working environment. 

• Experience building internal systems with 3rd party SaaS integrations is preferred. 

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team