Product Manager [Multiple Positions Available]

DESCRIPTION:

Duties: Develop and implement product roadmaps and strategies for merchant services payment solutions, focusing on transaction fraud monitoring, collections tools, and related enhancements. Lead product onboarding, process improvements, and agile development for fraud detection, rules management, case management, and collections capabilities. Gather and analyze requirements from stakeholders and clients to inform product development, ensuring alignment with industry trends, regulatory changes, and merchant needs. Design, configure, and maintain transaction fraud monitoring systems and collections workflows, including ACH payments, settlement, merchant funding processes, and compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Coordinate and manage User Acceptance Testing (UAT), including defining test requirements, preparing test cases, facilitating testing activities, and ensuring successful validation of product features prior to launch. Extract, analyze, and visualize data, identify trends, and support decision-making for fraud and collections products. Collaborate with cross-functional teams (risk, compliance, sales, operations, engineering) and external vendors to deliver product features, ensure regulatory compliance, and support go-to-market strategies. Monitor key performance indicators (KPIs) and risk metrics, prepare reports for senior management, and drive continuous improvement in fraud detection and collections outcomes. Provide training, mentorship, and support to team members and merchants, integrating customer feedback to enhance product offerings. Responsible for product budgets, vendor relationships, and change management initiatives related to product launches and process updates. Identify, escalate, and resolve issues to maintain a positive merchant and client experience. This position requires up to 10% domestic travel for internal meetings and trainings.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Systems Engineering and Management, Computer Science, Business, or related field of study plus 2 years of experience in the job offered or as Product Manager, Product Owner, or related occupation. The employer will alternatively accept a Bachelor's degree in Systems Engineering and Management, Computer Science, Business, or related field of study plus 5 years of experience in the job offered or as Product Manager, Product Owner, or related occupation.

Skills Required: This position requires two (2) years of experience with the following: product management, product strategy and product ownership within the financial services, payments, fraud or risk management domain; using SQL to analyze large datasets and derive insights for leadership reporting and operational outcomes. This position requires any amount of experience with the following: working within payments, financial services or merchant platforms including fraud, risk, collection or funding processes; supporting payment products related to merchant risk, transaction monitoring and processing, funding, and settlement operations; working with enterprise platforms and API and Event driven architecture; oracle data management concepts, including data warehousing, data governance, and enterprise data architectures; collaborating with UX/UI design teams and using tools including figma to build prototypes and participate in design reviews; managing product backlogs, prioritization, and delivery using JIRA and Confluence in an Agile methodology.

Job Location: 8181 Communications Pkwy, Plano, TX 75024. This position requires up to 10% domestic travel for internal meetings and trainings.

Full-Time.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.