Swedish QA Team Leader - Budapest
Job Squad · Budapest, Central Hungary, Hungary · HUF 7M/yr
Human Resources Services · 11-50 employees
About the role
The Quality Manager is responsible for supporting and developing a team of quality analysts to ensure continuous improvement and high-quality customer experiences. Daily tasks include monitoring team performance, managing KPIs, delegating responsibilities, and coordinating training needs.
What they look for
Requirements
Candidates must have at least 3 years of experience in Quality Management within a BPO environment and 1 year of formal leadership experience. Proficiency in Swedish at a C1 level and English at a B1 level is required, along with strong analytical and computer skills.
Benefits
Full description
Reference: TEBU
Imagine relaxing in the steaming thermal baths of Budapest, soaking away your worries, or join the lively celebrations of the Budapest Wine Festival, where you can sample exquisite Hungarian wines while enjoying live music and breathtaking views of the beautiful city. You'll play a crucial role in ensuring the quality your team delivers. So, if you're up for a challenge and ready to make a difference, keep reading!
You need to have an EU passport to apply for this position.
We Offer
- Work from nice offices in Budapest
- You will be working for one of the leading social media platforms
- Purely Backoffice position - sitting approving content so not contact with clients
- Training and guidance to ensure you excel in your role as a Content Moderator.
- Flexible working hours to accommodate your schedule and commitments.
- Salary: 550.000 Huf
About the company
The client has been recognized consistently as the fastest growing IT services brand globally by Brand Finance. Their have built their brand around being purpose-driven, people-first, and performance-led, and they support more than 100 countries and 150 companies. The client promotes a culture of driving positive change, celebrating each moment, and empowering all to rise.
The job
As Quality Manager you will be responsible for supporting and developing your team of quality analysts to create great customer experience and ensure continuous improvement. This requires a good understanding and tracking of key team KPIs.
Your daily work will include tasks like these:
- Manage peak volumes for reachability by working on calls and tickets
- Handle drops in performance with reinforcement plans proactively
- Monitor, coordinate, and supervise the daily activities of the staff in the operations team
- Plan long term improvements, looking at least 6 months to 1 year ahead
- Create a mode of operations to be adhered to by team members in order to maintain good routine
- Delegate specific customer service responsibilities to team members to create specialisation and improve customer service
- Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
- Mentor team on both process and people functionality
- Identify training needs and coordinate with QA and Training Team to provide the necessary coaching
Your qualifications
💭 You speak and write Swedish at minimum C1 level and you can communicate in English (B1).
🎓 Experience in Quality Management within a BPO environment (min. 3 years).
- Track record of formal people management roles and leadership abilities (min. 1 year)
- Quality monitoring and audit experience (min. 2 years).
- Ability to work shift hours/ part time (to the extent legally possible).
💻 You have a good understanding and level of computer handling skills.
- Good data analytic and data interpretation skills and toolset
💪🏻 Strong analytical and problem-solving skills.
🥇 You have good communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. We are ready to help.
