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EGS

Terminal Support Engineer

EGS Sofia, Sofiya, Bulgaria

IT Services and IT Consulting · 201-500 employees

6 h ago
support-engineer Junior (0-2 yrs) Full-time Bulgaria
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About the role

The Terminal Support Engineer will manage hardware, software, and network issues for POS systems while coordinating between customers and internal departments. They are also responsible for updating terminals, performing tests, and contributing to the introduction of new services.

What they look for

POS device monitoring Bug reproduction Ticket resolution SAP BO Terminal management system Visa and MasterCard compliance JSON XML Service Now OpenSearch Financial systems Transactional systems Analytical mindset Coordination Technical support Reporting

Requirements

Candidates must have 1-2 years of relevant experience and strong English communication skills. Technical proficiency in POS device management, TMS systems, and data exchange formats like JSON and XML is required.

Benefits

Advanced health insurance package Food and gift vouchers Multisport card

Full description

Company Description

EGS Bulgaria is a leading-edge Tech. The company focused on delivering Products and Services for Large enterprises and FinTech.

With offices in Bulgaria (Sofia and Burgas), Armenia, Georgia, and other locations, EGS invests in developing cutting-edge, industry-specific solutions that serve its customers worldwide.

Job Description

As the world moves to eMoney, Energize Global Services (EGS) provides the tools, services, and all things needed for banks, telcos, fintech, payment companies, and more.

We’re part of the world’s largest and Europe’s #1 leader in Fintech and Payments company, servicing over 100+ brand-name global banks. You will be working with experienced experts and professionals, as well as with great engineers, delivery people, and our colleagues.

There is an opportunity for a Terminal Support Engineer to join our team.

Qualifications

Requirements Profile and Soft skills:

  • Minimum 1-2 years relevant work experience in a comparable position
  • Very good English
  • Analytical mindset
  • Coordination & Follow Up
  • Motivated

Technical skills required:

  • Monitoring, updating, checking for and reproducing new bugs/issues on POS devices
  • Resolving tickets and assisting the first level support
  • Preparing reports/statistics from SAP BO for different tasks
  • Updating terminals according to the requirements of the Card Organizations (Visa and MasterCard)
  • Configuration and changes to the TMS system(Terminal management system) for the supported terminals
  • Performing tests on POS devices and piloting new SW versions
  • Performing analyses of problems and requests for change of functionalities by customers

Technologies/Tools:

  • TMS- Terminal management system
  • SAP BO
  • Jira
  • Confluence
  • Kibana
  • Analyzer
  • Splunk
  • Data exchange – JSON, XML
  • SNOW (Service Now)
  • OpenSearch
  • Financial and transactional systems (FOSUP, iPASS)
  • Microsoft Office tools.

 

Major Responsibilities:

  • Carry out coordination tasks between customers, internal specialist departments, and IT departments in daily operations and in emergencies
  • Receive and handle hardware, software, network, and communication problems in POS systems and related applications; localize, resolve, and initiate escalation procedures
  • Contribute to projects, to the introduction of new services and to extraordinary events)

Additional Information

What we offer:

  • Advanced health insurance package
  • Food and gift vouchers
  • Multisport card

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