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Dell Technologies

Technical Support Engineer 1

Dell Technologies Malaysia

Computer Hardware Manufacturing · 10,001+ employees

6 h ago
support-engineer Junior (0-2 yrs) Full-time Malaysia
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About the role

The Technical Support Engineer provides remote diagnostic support and resolves complex customer issues regarding product installation, configuration, and operation. They are responsible for identifying the root cause of technical problems and documenting solutions to ensure customer satisfaction.

What they look for

Technical support Customer service Phone etiquette Problem-solving Troubleshooting Diagnostic procedures IT investment management Remote diagnostics Product installation Configuration Customization

Requirements

Candidates must hold a Bachelor's degree and possess world-class customer service and phone etiquette skills. Strong problem-solving abilities and the capacity to excel under pressure using operational and diagnostic procedures are essential.

Full description

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang.

What you’ll achieve As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.

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