Business Application Administrator (Salesforce)
Bot Consulting Private Limited · Jaipur Municipal Corporation, Rajasthan, India
IT Services and IT Consulting · 51-200 employees
About the role
The Business Application Administrator will manage and enhance Salesforce through declarative configuration, automation, and troubleshooting. They will also collaborate with stakeholders to translate business needs into scalable solutions while ensuring platform reliability and quality assurance.
What they look for
Requirements
Candidates must have 3–5 years of experience as a Salesforce Administrator with strong hands-on skills in Salesforce Flows and environment support. Proficiency in gathering business requirements, performing QA, and maintaining system documentation is essential for this role.
Benefits
Full description
About AllCloud
AllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.
AllCloud is a leader in AI-led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.
AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io
About the Role
We are looking for a Business Application Administrator with strong Salesforce administration experience to support and enhance our internal business applications. The ideal candidate is a proactive problem solver who can translate business needs into scalable Salesforce solutions, troubleshoot complex issues, and ensure the overall health and reliability of the platform.
This is a highly collaborative role that works closely with business stakeholders, supporting day-to-day operations while contributing to release readiness, quality assurance, and continuous platform improvements.
Key Responsibilities
- Administer and enhance Salesforce using declarative configuration, with a strong focus on Flows, validation rules, page layouts, permissions, and automation.
- Serve as the primary point of contact for Salesforce support requests by triaging, investigating, and resolving business issues.
- Partner with stakeholders to understand business requirements, translate them into technical solutions, and identify root causes of system issues.
- Perform troubleshooting across Salesforce and integrated business applications to ensure reliable system performance.
- Execute and support Quality Assurance (QA) activities, including test planning, test execution, and validation of business processes before production releases.
- Support release management activities, including deployment validation, release readiness, and post-release verification.
- Monitor and maintain Salesforce organizational health by identifying configuration improvements, reducing technical debt, and ensuring platform best practices.
- Collaborate with cross-functional teams to support integrations with tools such as Slack, JIRA, and Professional Services Automation (PSA) platforms.
- Create and maintain system documentation, user guides, and standard operating procedures.
- Continuously identify opportunities to improve business processes, automation, and user experience.
Requirements
Skills & Qualifications
- 3–5 years of experience as a Salesforce Administrator or Business Application Administrator.
- Strong hands-on experience with Salesforce declarative development, particularly Salesforce Flows.
- Experience supporting Sales Cloud and Service Cloud environments.
- Proven troubleshooting and root cause analysis skills within Salesforce.
- Experience working directly with business stakeholders to gather requirements and provide technical solutions.
- Hands-on experience with Quality Assurance (QA), user acceptance testing (UAT), or release validation.
- Strong understanding of Salesforce security, profiles, permission sets, reports, dashboards, and data management.
- Excellent English proficiency both written and verbal, analytical thinking, and problem-solving skills.
Preferred Qualifications
- Exposure to Account Engagement (Pardot).
- Familiarity with Slack, JIRA, and Professional Services Automation (PSA) tools such as Klient or Certinia formerly Financial Force. Direct administration experience is not mandatory and can be learned on the job.
- Salesforce Administrator Certification is preferred.
What We're Looking For
- A strong troubleshooter who enjoys solving complex business problems.
- Someone who can bridge the gap between business users and technology.
- A collaborative professional who thrives in stakeholder-facing environments.
- Detail-oriented with a focus on platform quality, stability, and continuous improvement.
- Comfortable working in a fast-paced environment supporting business-critical applications.
Signs you may be a great fit
- Impact: Play a pivotal role in shaping a rapidly growing venture studio.
- Culture: Thrive in a collaborative, innovative environment that values creativity and ownership.
- Growth: Access professional development opportunities and mentorship.
- Benefits: Competitive salary, health/wellness packages, and flexible work options.
