Business Application Administrator (Salesforce)

About AllCloud

AllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.

AllCloud is a leader in AI-led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.

AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io

About the Role

We are looking for a Business Applications Administrator / Business Analyst with strong Salesforce administration experience and a solid understanding of business processes and application management.

The role combines business-facing analysis and stakeholder partnership with hands-on responsibility for Salesforce administration, application support, testing, release management, data quality, and continuous improvement.

The ideal candidate is a proactive problem solver who can move comfortably between understanding the business problem, defining the right solution, configuring the application, testing the change, and supporting its adoption.

Key Responsibilities

1. Business Analysis & Stakeholder Management

• Partner with business stakeholders to understand business needs, challenges, and process gaps across functions.

• Conduct requirement-gathering sessions, stakeholder discussions, and discovery meetings to understand current and future business requirements.

• Translate business requirements into clear functional requirements, user stories, process flows, and solution specifications.

• Analyze existing business processes and identify opportunities to improve efficiency, automation, data quality, user experience, and scalability.

• Work with stakeholders to evaluate different solution options and recommend the most appropriate application or process change.

• Identify root causes of business and system issues rather than addressing only the immediate symptoms.

• Collaborate with technical and cross-functional teams to ensure requirements are clearly understood and solutions meet business expectations.

• Support process mapping, impact analysis, gap analysis, and change assessment for new initiatives and application enhancements.

• Act as a bridge between business users and technology teams throughout the solution lifecycle.

• Continuously identify opportunities to simplify processes, eliminate manual work, and improve the overall employee/user experience.

2. Business Applications Administration

• Administer and enhance Salesforce using declarative configuration, with a strong focus on Flows, validation rules, page layouts, permissions, automation, reports, and dashboards.

• Serve as a primary point of contact for Salesforce and business application support requests by triaging, investigating, troubleshooting, and resolving issues.

• Translate approved business requirements into scalable Salesforce configurations and application solutions.

• Troubleshoot issues across Salesforce and integrated business applications and perform root cause analysis.

• Manage Salesforce users, profiles, permission sets, security, data access, reports, dashboards, and other administrative activities.

• Support and maintain integrations with applications such as Slack, JIRA, and Professional Services Automation (PSA) platforms.

• Monitor application health, data quality, configuration standards, and overall platform reliability.

• Identify configuration improvements and opportunities to reduce technical debt and improve platform maintainability.

3. Documentation & Continuous Improvement

• Create and maintain business process documentation, functional requirements, user guides, SOPs, and application documentation.

• Maintain clear documentation of Salesforce configurations, workflows, integrations, and business processes.

• Develop and maintain knowledge resources to improve user adoption and reduce recurring support requests.

• Identify recurring issues and recommend process, configuration, automation, or training improvements.

• Continuously evaluate how business applications can better support evolving business requirements.

Requirements

Skills & Qualifications

• 3–5 years of experience in a combination of Business Analysis, Business Applications Administration, Salesforce Administration, or a similar role.

• Strong hands-on experience administering Salesforce, particularly Salesforce Flows, validation rules, page layouts, permissions, automation, reports, dashboards, and data management.

• Strong Business Analysis capability, including requirements gathering, stakeholder interviews, process analysis, documentation, gap analysis, and solution definition.

• Experience working directly with business stakeholders to understand problems, define requirements, and translate them into technology solutions.

• Experience supporting Sales Cloud and/or Service Cloud environments.

• Strong troubleshooting and root cause analysis skills.

• Experience with QA, UAT, test planning, test execution, and release validation.

• Good understanding of Salesforce security, profiles, permission sets, data access, reports, dashboards, and data quality.

• Ability to create functional requirements, user stories, process flows, acceptance criteria, and business/process documentation.

• Strong analytical and problem-solving skills with the ability to understand both business processes and technical/application considerations.

• Excellent English communication skills, both written and verbal.