PMS Global Manager IT Product

Responsible for defining and delivering Global PMS Capabilities & Integrations across the Next Generation Property Management System ecosystem, including multiple PMS platforms.

This role partners with business stakeholders, hotel operations teams, technology teams, architects, software developers, engineers, integration partners, and PMS vendors to develop and execute a comprehensive product strategy and roadmap for PMS capabilities, platform services, and integrations that support IHG's global hotel portfolio.

The Product Manager must operate effectively at both the strategic and tactical levels, identifying opportunities to standardize, scale, and optimize global PMS capabilities while enabling seamless integrations across the hospitality technology landscape. The role requires balancing long-term platform strategy with near-term business priorities to deliver measurable value to hotels, guests, owners, and corporate stakeholders.

The Product Manager owns the end-to-end lifecycle of global PMS capabilities and integrations, from ideation and discovery through delivery, adoption, optimization, and retirement. This includes governing capability standards, driving platform scalability and reusability, identifying opportunities for platform convergence and standardization, managing integration dependencies, and ensuring solutions align with enterprise architecture, security, compliance, and supportability requirements.

Additionally, this role drives alignment across cross-functional teams and global stakeholders, influences vendor product roadmaps, supports business case development and product performance reviews, communicates product strategy and outcomes at all levels of the organization, and ensures PMS platforms and the broader integration ecosystem continue to evolve in support of IHG's strategic objectives and future growth.

Your day to day

• Lead the development and execution of the product strategy and roadmap for Global PMS Capabilities and Integrations, ensuring alignment with enterprise objectives, hotel operational needs, and guest experience priorities across multiple PMS platforms.
• Define and prioritize PMS capabilities and integration requirements that support hotel operations, enterprise initiatives, and cross-functional business processes while balancing immediate delivery needs with long-term platform evolution.
• Own and manage the portfolio of PMS capabilities, platform services, and third-party integrations, driving roadmap decisions that maximize business value, operational efficiency, scalability, and adoption across global hotel brands and regions.
• Partner with business stakeholders, hotel operations teams, architecture, engineering, data, security, and vendor partners to identify opportunities, document requirements, and deliver integrated solutions that support enterprise and hotel objectives.
• Influence and drive PMS vendor roadmaps and integration partner development pipelines, advocating for IHG priorities and ensuring alignment to strategic capability needs, technical standards, and delivery timelines.
• Lead cross-functional teams through discovery, design, development, testing, deployment, and optimization of PMS capabilities and integrations, ensuring successful delivery of prioritized roadmap initiatives.
• Establish and maintain a holistic view of the PMS ecosystem, identifying capability gaps, integration dependencies, technical risks, and opportunities to standardize functionality across platforms and regions.
• Define and document business requirements, product specifications, process flows, acceptance criteria, and technical user stories required to support capability and integration delivery.
• Source and analyze operational, customer, hotel, and product performance data to drive decision-making, validate business outcomes, and prioritize future investments.
• Develop business cases, forecast value realization, and measure product performance through defined KPIs, leveraging insights to drive adoption, optimization, and continuous improvement.
• Proactively engage stakeholders across hotel operations, technology, commercial, loyalty, finance, support, and regional teams to ensure roadmap alignment and successful product adoption.
• Monitor industry trends, hospitality technology advancements, competitive offerings, and emerging integration opportunities to ensure PMS capabilities remain modern, scalable, and best-in-class.
• Manage the full product lifecycle for assigned PMS capabilities and integrations, continually assessing performance, stakeholder feedback, technical debt, and future business needs to prevent capability obsolescence
• Communicate product vision, strategy, roadmap progress, business value, release plans, and performance metrics to stakeholders at all levels of the organization, tailoring messaging appropriately for executive, business, and technical audiences.
• Drive integration governance and capability alignment across the PMS ecosystem, ensuring solutions meet enterprise architecture, security, compliance, and operational support requirements.
• Foster collaboration across product, delivery, engineering, architecture, operations, and vendor teams to remove impediments, accelerate decision-making, and maximize business value delivery.
• Provide regular status updates, roadmap reporting, risk assessments, and strategic recommendations to leadership, PMO, and key stakeholders.

What we need from you

• Bachelor’s degree in information technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experience.
• 3-6 years of relevant work experience as a Product Manager in a modern software development company
• Skills & Technical Experience
• Expert knowledge of the IHG digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices
• Able to recognize when and how to pivot with ease and effectively deliver.
• Demonstrated deep knowledge and understanding in a specific area of expertise including products.  
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants. 
• Demonstrated program management experience with modern, established product management processes in organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.   
• Demonstrated experience in detailed product development discovery, documentation, and design work.  
• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions. 
• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint)
• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required 
• Demonstrated ability to use prototyping or simulation in product creation 
• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.
• Strong storyteller, is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.
• Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management). 
• Familiarity with AEM 6.5 Touch UI a plus
• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan
• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known
• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap
• Knowledgeable in technology and enterprise software
• Ability to work and lead across all parts of the organization
• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Preferred

• Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management). 
• Familiarity with AEM 6.5 Touch UI a plus
• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan
• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known
• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap
• Knowledgeable in technology and enterprise software
• Ability to work and lead across all parts of the organization
• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Travel - 10%

Location - Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-DH

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.