Product Analyst

The Product Analyst supports the successful management and continuous improvement of Guardian’s deposit and payment products. Working closely with the Product Manager and partnering with cross-functional teams, this role coordinates product initiatives, conducts research and analysis, maintains product documentation, monitors product performance, and helps ensure product changes and enhancements are completed successfully.

Key Responsibilities

• Conduct market research, competitive analysis, and product performance monitoring.

• Summarize research, and prepare reports and supporting documentation.

• Collaborate with stakeholders to improve product performance, operational processes, and member experience.

• Gather and maintain business requirements, product documentation, and implementation materials.

• Support vender evaluations, product testing and product enhancements.

• Support ongoing evaluation of product enhancements and business outcomes.

Qualifications

• One or more years of experience in banking, financial services, product support, project coordination, business analysis or a related role.

• Proficiency with Microsoft Office.

• Experience supporting deposit or payment products preferred.

• Knowledge of consumer banking or credit union products and services preferred.

• Some college preferred.

Other Skills

• Strong analytical and critical thinking skills with the ability to evaluate information and identify trends.

• Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail.

• Strong written and verbal communication skills.

• Ability to build collaborative relationships and work effectively across teams.

• Demonstrates initiative, adaptability, and sound judgment in a dynamic environment.

Other Skills

• Proficiency with Microsoft Office.

• Experience supporting deposit or payment products preferred.

• Knowledge of consumer banking or credit union products and services preferred.

• Strong analytical and critical thinking skills with the ability to evaluate information and identify trends.

• Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail Strong written and verbal communication skills.

• Ability to build collaborative relationships and work effectively across teams.

• Demonstrates initiative, adaptability, and sound judgment in a dynamic environment.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.