Salesforce Technical Consultant

Salesforce Technical Consultant

Department: IT

Employment Type: Full Time

Location: PHL Manila

Description

Position Title: Salesforce Technical Consultant

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose 

NCC Group are looking for a Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform. 

Our Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set. 

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme. 

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process. 

Key Responsibilities

Summary 

• Ownership towards the architecture of Salesforce 

• Assist with the configuration and customisation in different Salesforce offerings including Sales Cloud, D&B, Pardot, DocuSign, CPQ and other SFDC products. 

• Create profiles, permission set, custom permission & implement security/sharing rules at object, field and record level.  

• Design custom objects, custom fields, record type-based page layouts, custom tabs  

• Knowledge on custom setting, custom metadata Types and custom labels.  

• Create custom reports and dashboards.  

• Set up validation rules, approval processes, and workflows.  

• Perform manual and/or automated data entry/data clean-up as required.  

• Work on documentation and preparing training materials.  

• Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.  

• Delivery of technical reviews and demos to IT Support teams, ensuring changes to Salesforce have no adverse impacts to other applications.  

• Provide second line support for Salesforce, acting as an escalation route for our business support team. 

• Work with operational teams around the world as required. 

Skills, Knowledge & Expertise

What we are looking for in you 

Minimum Requirements: 

• Hands-on experience using and implementing Salesforce Sales Cloud, ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions. 

• Custom Development (workflows, process builders and flows) 

• Salesforce Administrator Certification desirable. 

• Ideally experienced using Gearset and Global Gitlab for deployments or other deployment tools are advantageous. 

• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints. 

Behaviours:

• Organisational skills – personal efficiency, time management skills and the ability to prioritize competing demands are key. 

• Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.  

• Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun. 

• Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally. 

• Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation  

Ways of working 

• Focusing on Clients and Customers.  

• Working as One NCC.

Always Learning.

• Being Inclusive and Respectful. 

• Delivering Brilliantly.  

Our company 

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.   

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. 

Come join us?

Job Benefits

What do we offer in return? 

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances

• Night differential, overtime pay and holiday pay

• 13th‑month pay and performance‑based bonus plan

• Day‑1 HMO healthcare coverage for you and dependents

• Outpatient medicine reimbursement

• Group life insurance, accidental death & disability cover

• Employee Assistance Program (EAP) with 24/7 confidential counselling

• Generous vacation and sick leave, available from Day 1

• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.

• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what’s next? 

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .