Controls Engineer Technical Support
KION Group Guadalupe, Nuevo León, Mexico
Machinery Manufacturing · 10,001+ employees
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About the role
Provide remote technical troubleshooting support to customers for complex conveyor and material handling systems, using schematics, PLC logic, and controls expertise to identify and isolate issues. Support large projects, recommend improvements to productivity, cost, and customer satisfaction, and travel to customer locations as needed.
What they look for
Requirements
A bachelor's degree and 6–8 years of related customer service support experience are required. Candidates should have experience with Allen-Bradley Logix, Siemens, or Modicon PLC platforms, controls hardware and electrical troubleshooting, strong customer service and phone communication skills, and the ability to work independently, coordinate teams, and work shifts.
Benefits
Full description
Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have extensive knowledge and experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.
We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Tasks and Qualifications:
This is What You Will do in This Role:
- Schedule: You work 12-hour shifts, four days in a row, followed by four days off. This cycle repeats.
- Participates in the support of Large-size Complex conveyor systems that integrate hardware and software.
- Provides support in Large-size Projects with Complex material specifications, schematic troubleshooting, and appropriate follow-up.
- Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
- Provide troubleshooting expertise to Dematic's customers.
- Travel between 10-20% to different customer locations which may include weekends and overtime.
What We are Looking For:
- Bachelor's Degree.
- 6-8 years of experience in a related field providing Customer Service Support.
- Experience with Allen Bradley Logix PLC controls platforms.
- Experience with controls hardware troubleshooting.
- Siemens and Modicon PLC experience.
- Electrical troubleshooting experience.
- Very strong Customer Service mentality.
- Very strong verbal communication skills over the phone.
- Ability to work independently.
- Ability to integrate and coordinate teams.
- Ability to work in shifts.
