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DBS Bank

AVP/VP, Problem Management Specialist, SRE & Governance, Group Technology

DBS Bank Singapore, Singapore, Singapore

Banking · 10,001+ employees

Sep 18
sre Senior (5-10 yrs) Full-time Singapore
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About the role

Lead the rapid recovery of high-priority incidents and drive the Problem Management lifecycle to conduct root-cause analysis. Oversee Event Management processes while collaborating with stakeholders to ensure service stability and operational excellence.

What they look for

Problem Management Incident Management Event Management SRE ITSM ITIL ServiceNow Splunk AppDynamics Geneos Root-cause analysis Service level agreements KPI monitoring Automation Stakeholder management Troubleshooting

Requirements

Requires a degree in Computer Science, Information Technology, or a related field. Candidates must have proven experience in IT Service Management and deep understanding of ITIL frameworks.

Benefits

Competitive salary Benefits package

Full description

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Lead the rapid recovery of high-priority incidents, minimizing business impact and ensuring timely restoration of banking services.
  • Drive the Problem Management lifecycle, conducting thorough root-cause analysis (RCA) and implementing preventive measures to eliminate recurring issues.
  • Oversee Event Management processes, optimizing monitoring systems and alert thresholds to proactively detect and resolve anomalies before they impact services.
  • Collaborate closely with cross-functional technology teams, application owners, and business stakeholders to maintain service stability and reliability.
  • Define, monitor, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
  • Facilitate post-incident reviews and prepare comprehensive technical reports and action plans for senior leadership.
  • Identify and implement opportunities for automation and continuous process improvement within the service delivery framework.

Requirements

  • Degree in Computer Science, Information Technology, or a related field.
  • Proven experience in IT Service Management (ITSM), with a strong focus on Incident, Problem, and Event Management within a complex technology environment.
  • Deep understanding of ITIL frameworks, with relevant ITIL certifications being highly advantageous.
  • Hands-on experience with ITSM platforms (such as ServiceNow) and enterprise monitoring tools (such as Splunk, AppDynamics, or Geneos).
  • Strong analytical, troubleshooting, and decision-making skills, with the ability to manage critical situations under pressure.
  • Excellent communication and stakeholder management skills, with the ability to present complex technical information clearly to diverse audiences.
  • Ability to work effectively in a fast-paced, collaborative, and 24/7 operational environment.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

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