Field Network Operations Engineer - Los Angeles
Black Mountain Dynamics Mountain View, California, United States · $145K–$175K/yr
Computer and Network Security · 11-50 employees
Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.
About the role
The Field Network Operations Engineer will lead on-site network buildouts, perform advanced network analyses, and manage complex technical issues across client infrastructures. They are responsible for implementing security solutions, optimizing network performance, and acting as a project lead for network deployments.
What they look for
Requirements
Candidates must have at least 5 years of experience in network configuration and maintenance, with 3 years specifically in network architecture and implementation. Proficiency with hardware from vendors like Palo Alto, Juniper, Cisco, and Aruba is required, along with the ability to travel up to 50% of the time.
Full description
Field Network Operations Engineer - Los Angeles
Role Description
We are seeking a Field Network Operations Engineer who is passionate about networking and is eager to tackle challenging technical issues across unique, independent environments. In this senior role, you will lead on-site network buildouts throughout the US, perform advanced network analyses and support challenging customer issues. You will be a key contributor to our mission of providing "Cybersecurity by Design," ensuring our clients' infrastructures are secure, efficient, and tailored to their needs. This full-time hybrid role offers remote work flexibility with Los Angeles as a home base, with routine travel within the Bay Area and throughout the US (estimated up to 50% travel) as required for client projects, along with participation in a rotation focusing on network operations, project management, and remote network support during non-travel periods.
Key Responsibilities
- Configuration and Management: Configure, install, and maintain network hardware and software, including routers, switches, firewalls and wireless access points at unique locations throughout the US.
- Implementation & Design: On-site implementation / rack & stack, connection of network hardware in both indoor and outdoor conditions. Participate in the design, planning, and implementation of network infrastructure projects, including LAN, WAN, WLAN, and data center networks.
- Project Lead: Act as a project lead / key stakeholder for network deployments, while delivering timely and detailed status reports to all project stakeholders.
- Performance Monitoring and Optimization: Monitor network performance, identify bottlenecks, and implement solutions to optimize network efficiency and availability.
- Network Protection: Implement and manage network security solutions such as firewalls, VPNs, intrusion detection and prevention systems, SIEM tools, endpoint protection, vulnerability management, and data loss prevention to safeguard client networks.
- Expert Troubleshooting: Lead the resolution of the most complex technical issues involving hardwired and wireless network problems, ISP & WAN connectivity, and security incidents.
- Incident Leadership: Coordinate and lead incident response efforts for critical security events, working closely with clients and internal teams.
- Client Consultation: Serve as a trusted advisor to clients, providing strategic recommendations on cybersecurity best practices and infrastructure improvements.
- Documentation and Reporting: Produce comprehensive reports on security incidents, threat analyses, and recommendations for clients and internal stakeholders.
- Mentorship: Mentor and guide Tier 1 and Tier 2 technicians, fostering professional growth and knowledge sharing within the team.
- Continuous Improvement: Lead initiatives to enhance our security processes, tools, and methodologies.
Required Qualifications
- Location: Requires residence in the Los Angeles area
- Experience: Minimum of 5 years’ experience configuring and maintaining network hardware with a strong emphasis on Ruckus, alongside Palo Alto Networks, Juniper, Cisco, Aruba, or Meraki. This must include at least 3 years leading LAN, WAN, and WLAN architecture and physical installation, as well as practical experience integrating network security measures, ideally within an MSSP or MSP environment.
- Wireless: Advanced understanding of Wi-Fi / wireless networking technologies, protocols, and RF design principles, including predictive and physical site survey operations/ processes/tools (Homina, Ekahau), radio optimization, and channel planning.
- Technical Mastery: Deep expertise with various technologies, including networking hardware, tools, and software. Ability to independently investigate, diagnose, and solve novel problems with minimal guidance.
- Problem-Solving: Strong analytical skills with a track record of efficiently resolving complex, critical infrastructure and routing/switching issues under pressure.
- Client Relations: Exceptional communication skills with experience in client-facing roles, capable of explaining technical concepts to non-technical audiences.
- Flexibility: Ability to adapt to rapidly changing environments, travel requirements, and participation in on-call rotations.
- Physical: Ability to lift and install IT equipment (up to 50 lbs), climb ladders for wireless access point installation, and work in varying indoor/outdoor physical environments.
Desired Qualifications
- Education: Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science or a related field.
- Certifications: Certifications such as the Network+, CCNP, CCIE, CISSP.
- Scripting Skills: Proficiency in scripting languages like Python or PowerShell for automation.
