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Lakanto

IT System Administrator

Lakanto Orem, Utah, United States · $60K–$70K/yr

Food and Beverage Services · 51-200 employees

4 h ago
sysadmin Mid (2-5 yrs) Full-time United States
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About the role

The IT System Administrator will manage daily IT operations, including user onboarding, hardware maintenance, and technical support across office and manufacturing facilities. They will also lead IT projects, maintain disaster recovery processes, and ensure system security through regular audits and updates.

What they look for

System administration IT support Troubleshooting M365 administration Entra SharePoint Networking Virtualization Proxmox Fortinet Aruba Disaster recovery Hardware maintenance Procurement Technical documentation Communication

Requirements

Candidates must have at least 2 years of hands-on experience in IT support or system administration and a degree or formal training in a related field. Strong troubleshooting skills, proficiency with M365, and the ability to communicate technical concepts to non-technical staff are required.

Benefits

Paid days off Paid holidays Medical insurance Dental insurance Vision insurance Short-term disability coverage Long-term disability coverage 401(k) matching HSA matching Team-building activities Company events Free products Employee discounts Career growth opportunities

Full description

Description

Description

Saraya USA is a mission-driven consumer products company focused on creating innovative, environmentally conscious, and health-forward products across multiple lifestyle and wellness brands.

Our portfolio includes:

Lakanto — natural sweeteners and better-for-you food products

Arau.Baby — plant-based baby care and household essentials

Happy Elephant — eco-friendly home cleaning products

KYHV — premium wellness and lifestyle products

At Saraya USA, we value innovation, integrity, collaboration, sustainability, and continuous improvement.

Requirements

Key Responsibilities

  • Onboarding & Offboarding: Set up new employees with the right tools and training to hit the ground running; manage account restrictions and data backups for departing employees. Maintain procedures.
  • User Access & Security: Conduct regular user access audits and ensure secure workstation environments, including antivirus, patching, and security updates.
  • Tech Support: Be the first point of contact for resolving day-to-day IT issues across the office, warehouse, and manufacturing facility (GLPI).
  • Hand on administrating experience of M365 environment: Entra, Office, Teams, SharePoint, etc.
  • Equipment Maintenance: Oversee routine maintenance and repairs for IT hardware (workstations, network gear, etc.) and keep inventory data up to dated.
  • DRP: maintain disaster recovery processes and risks mitigation.
  • IT Projects: Lead and support software and hardware rollouts, such as antivirus deployments, software upgrades, and meeting room tech installations.
  • Understand basic of networking (wifi, vlan, Fortinet, Aruba) and virtualization (Proxmox).
  • Develop and maintain documentation to standardize IT processes and improve efficiency.
  • Purchasing Coordination: Manage procurement of IT equipment and supplies, and support contract and expense coordination for IT operations.
  • Technology Research: Stay current on emerging technologies and recommend improvements to optimize our IT environment.
  • Reporting: Provide reporting on IT operations, system performance, and project progress.

Requirements

  • Degree or Formal Training in Computer Science, Information Technology, or a related field, or equivalent hands-on professional experience.
  • Appropriate certifications are a bonus.
  • 2+ years of on-hand experience as an IT Support Specialist, Helpdesk Technician, or similar role.
  • Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues independently.
  • Excellent interpersonal and communication skills -you’re approachable, patient, and able to explain technical concepts clearly to non-technical users.
  • Proven ability to build trust and collaborate with cross-functional teams (corporate, warehouse, production, and leadership).
  • A customer-service mindset with a calm, solution-oriented approach, even under pressure.
  • Highly organized with the ability to manage multiple priorities while maintaining attention to detail.
  • Experience supporting both office and industrial/manufacturing environments is a plus.
  • Demonstrated commitment to professional ethics, confidentiality, and the appropriate handling of sensitive information and company data.

Work Schedule & Location

  • This is a full-time, salaried position paying $60,000 to $70,000, depending on experience.
  • Standard hours are Monday through Friday, between 8:00 AM – 5:00 PM.
  • Occasional support may be required outside these hours for urgent projects or system issues.
  • The role is fully on-site, based at our colorful and collaborative office located right off I-15 in Orem, Utah.

Benefits

  • 27 Paid Days Off in your first year (12 paid holidays + 15 PTO days)
  • Comprehensive Health Coverage – Medical, Dental & Vision
  • Voluntary Short- & Long-Term Disability coverage
  • Optional 401(k) and HSA matching program
  • Team-building activities and company events
  • Free products and employee discounts
  • Career growth opportunities

Saraya USA is an equal opportunity employer committed to creating a diverse and inclusive workplace.

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