RQ11630 - UX Designer - Senior

Sr. User Experience Designer

User Experience Design:

• Extensive experience in using UX design best practices to

design solutions, and a deep understanding of mobile-first and responsive design.

• Ability to iterate your designs and solutions efficiently

and intelligently.

• 3+ years of relevant experience in participating in complex

projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.

• Degree or diploma in graphic design; degree or certification

in usability, human-computer interaction, and technical writing a plus

• Experience in facilitate User Research and Usability

testing. Accessibility compliance testing is a plus.

• Experience in facilitate User Research and Usability testing

activities to produce such outputs as:

• User Interview Topic Maps

• User Interview Scripts

• User Interview Synthesis (collection, aggregation and

analysis) of written observations recorded during each interview

• User Research Findings Report

Relationship Management:

• Demonstrated experience in communication and mediation

skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule

• Experience with strategies and actions to overcome

resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies

• Ability to deliver on a (project) product with a balanced

team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Technical Skills:

• Expertise in UX software such as JustInMind, InVision,

Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Soft skills:

• Ability to clearly and effectively communicate design

processes, ideas, and solutions to teams and clients.

• Be excited about collaborating and communicating closely

with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.

• Strong interpersonal and negotiation skills

• Strong presentation, verbal and written communication skills

• Excellent analytical, problem-solving and decision-making

skills

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Extensive experience in using UX design best practices to

design solutions, and a deep understanding of mobile-first and responsive design.

• 3+ years of relevant experience in participating in complex

projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.

• Demonstrated experience in communication and mediation

skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule

Skill Set Requirements:

General:

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1) Discovery:

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Deliverables:

• Facilitate

the Kick-off meeting with the project team to produce such outputs as:

• Business

Model Canvas

• 5

Whys

• User

Personas

• Stakeholder

Mapping

• Strategy

Map

• Short-

and Long-Term Goals

• Fears

and Challenges

• Problem

Statement

• Facilitate

user research activities to produce such outputs as:

• User

interview topic Maps, a summary of interrelated topics for the user interview

• User

Interview Scripts to plan and guide user discussion

• User

Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview

• User

research findings report

• Inception

(Science Fair Day):

• Showcases

the work and key findings from this stage to stakeholders outside of the core project team

• Aligns

entire team (business, technical) on what the next steps will be

• Planning

activities for next phase (Alpha)

• Other

deliverables typically delivered in this phase include:

• User

Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events.

• Technical

Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved

• Defined

business Key Performance Indicators (KPIs)

Delivery Phase 2) Alpha:

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

Deliverables:

• Optionally

conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers

• Produce

“clickable” prototypes of multiple possible solutions

• Validate

"clickable” prototypes with users through usability testing sessions and produce research findings report

• Iterate

(improve) on “clickable” prototypes with insights garnered from research findings report

• Identify

and document existing processes or policies that will need to change to support the new product or service

• Produce

a business proposal to justify funding for the next phase (Beta)

• Define

a clear vision for the solution that will be built in Beta

• Create

a plan and prioritized list of features to be completed in the Beta phase

• Define

user solution, and delivery of KPIs

Delivery Phase 3) Beta:

The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.

Deliverables:

• User

story creation and validation:

• Participates

in deciding which priority to tackle

• Sketching

workshop to create visual representation of ideas or user flows

• Create

designs

• Enhancements

made to designs

• User

Interviews (for validation)

• Synthesising

individual and overall interview findings

• Enhancements

to designs made from synthesis

• Get

product owner sign off and input story into backlog for future iteration planning

• Rinse

and repeat for each feature, function within a given iteration

• Conduct

accessibility compliance testing of the solution within each iteration.

• Conduct

regular usability testing sessions on the MVP built as part of the Beta phase.

Delivery Phase 4) Live:

Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, it’s not always given the attention and resources it deserves.

Continuous improvement is one of the core principles of service design and that’s what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.

Deliverables:

• Continue

to facilitate user research activities to produce such outputs as:

• User

interview topic maps, a summary of interrelated topics for the user interview

• User

interview scripts to plan and guide user discussion

• User

interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview

• User

research findings report

• Conduct

regular accessibility compliance testing of the live build as improvements are released.

• Conduct

regular usability testing sessions on the live build.

• Analyze

usage analytics and user behaviour patterns to track and measure key performance indicators.