IT Systems Administrator & Support Engineer

About Rahal

Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem, a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services. We make travel simple, safe, and accessible to everyone, everywhere. Behind every great traveler experience lies a powerful hotel inventory and this is where you come in. 🚀

About the Role

Rahal is looking for an IT Systems Administrator & Support Engineer to streamline our IT infrastructure, enhance security, and provide top-tier technical support for our fast-growing team. You will be responsible for managing IT systems, troubleshooting hardware/software issues, and optimizing IT processes to keep operations running smoothly.

This role is perfect for a hands-on, solution-driven IT professional who thrives in a fast-paced, high-growth environment and is eager to build scalable IT systems, enforce best practices, and drive IT improvements. If you are a proactive, tech-savvy problem solver who enjoys taking ownership of IT operations, we’d love to have you on board.

• 2-3 years of experience in IT administration, technical support, or system administration.
• Expertise in Google Workspace, Office 365, identity & access management (Okta, JumpCloud, Azure AD), and MDM solutions (Jamf, Intune).
• Strong troubleshooting skills across Windows, macOS, and Linux.
• Solid understanding of cybersecurity principles, including MFA, encryption, and endpoint security.
• Experience managing IT helpdesk/ticketing systems (Jira, Zendesk, ServiceNow, etc.).
• Knowledge of IT asset management and procurement processes.
• Excellent communication, documentation and problem-solving skills.

Key Responsibilities & Technical Skills:

• IT Systems & Infrastructure: Manage and maintain hardware, software, cloud hosted solutions, and office IT infrastructure.
• Employee IT Support: Provide hands-on technical assistance for Windows, macOS, Linux, and company-wide applications.
• Identity & Access Management: Administer Google Workspace, Office 365, Active Directory, and SSO solutions (JumpCloud, Okta, Azure AD, etc.).
• Device & Security Management: Implement and manage MDM solutions (Jamf, Intune), enforce cybersecurity policies (MFA, endpoint security, encryption), and monitor security threats.
• Network & Office IT: Support network infrastructure, including VPNs, Wi-Fi management, VLANs, and firewalls (Cisco Meraki, UniFi, or similar).
• Automation & Process Optimization: Identify opportunities for automation and use scripting (Python, PowerShell, Bash) to streamline IT workflows.
• Onboarding & Offboarding: Manage IT setup for new hires and deprovisioning for departures, ensuring secure and efficient access control.
• Helpdesk & Documentation: Maintain IT support tickets, document solutions, and develop guides to improve IT efficiency.
• Vendor & Asset Management: Oversee IT procurement, vendor relationships, and asset tracking to optimize IT resources.

Bonus points:

• Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, Google IT Support Professional, Cisco CCNA, or ITIL are a plus.
• Experience with automation tools (PowerShell, Bash, Python) is an advantage.
• Personal Traits:

You have a strong technical background and enjoy solving IT challenges in a dynamic environment.

• You are proactive and solution-oriented, always looking for ways to improve IT systems and processes.
• You take ownership and accountability for IT operations and security.
• You are highly organized, with strong documentation, reporting, and time management skills.
• You can communicate complex technical issues in a simple, user-friendly way.
• You stay up-to-date with modern IT trends and best practices, continuously improving systems.
• You thrive in a fast-moving startup environment, adapting to shifting priorities with ease.

• You have a continuous learning mindset and welcome open dialogue and feedback, fostering a culture of collaboration.

Personality treats: 🚀 Proactive & solution-oriented 🤝 Responsive & service-minded 🔄 Adaptable & resourceful 🎯 Strong ownership & accountability 💬 Clear communicator & team player

Why Rahal:

🌍 Be part of Iraq’s fastest-growing travel platform inside the Super Qi ecosystem. 🚀 Work with passionate builders shaping the future of digital travel in the Middle East. 🤝 Solve real traveler problems at scale from seamless flight booking to next-gen experiences. 💡 Join a Rocketship where ownership, speed, and creativity truly matter. 🌴 Contribute to regional expansion as Rahal scales beyond Iraq.