Field Support Engineer Tier 1

ABOUT THE ROLEThe Field Service Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative maintenance (PM), calibrating and performing electrical safety tests (EST) on automated microbiology equipment, monitoring work order requests, troubleshooting, completing repairs, and documenting all service activities.RESPONSABILITIESPerform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with electronics, robotics, and mechanical processes.Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.Serves as a resource for the proper operation and maintenance of equipment.Instructs instrument operators in proper equipment use.Adheres to the highest level of customer service while managing customer requests with diplomacy.BASIC COMPETENCESReliable and able to work independently with limited supervisionExcellent customer service skillsOutstanding communication abilitiesComputer literacyAbility to read instrument schematicsJOB LEVEL SKILLSAssociate?s degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2?3 years of equivalent formal related trainingComfortable working in clinical environments with infectious agents and biohazardsWillingness and ability to work outside normal working hours, including weekends and holidaysAbility and willingness to travel extensively (approximately 75%) with minimal noticePHYSICAL REQUIREMENTSMust be able to sit for long periods (e.g., on airplanes or in vehicles)Must have manual dexterity to operate job-related equipment and toolsMust be able to occasionally lift and/or move up to 75 lbsMust be able to occasionally crouch, kneel, and/or duck into tight spacesMust be able to stand for long periodsExtended kneeling and crouching may be requiredWORK ENVIRONMENTFrequent travel to off-site job locationsWork is often performed in clinical or laboratory settingsExposure to infectious agents and biohazardsUnpredictable scheduling, including work on weekends and holidays