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TestYantra Software Solutions

Deskside Support Engineer

TestYantra Software Solutions Geneva, Geneva, Switzerland

Software Development · 501-1,000 employees

4 d ago
support-engineer Senior (5-10 yrs) Full-time Switzerland
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About the role

Provide high-quality onsite and remote IT support for users across Switzerland and global business locations. Manage hardware, peripherals, printers, and ensure effective ITIL, SLA, and KPI management.

What they look for

Desktop Support Windows 10/11 Microsoft 365 Teams Active Directory Azure AD Microsoft Entra ID Intune SCCM/MECM ServiceNow ITSM VIP Support VPN TCP/IP DNS DHCP

Requirements

Requires 7–9 years of experience in desk-side support within enterprise environments of 1,000+ users. Candidates must be proficient in Windows, Microsoft 365, and various networking protocols, with fluency in English and French preferred.

Full description

We are looking for an experienced Senior Desk Side Support Engineer to provide high-quality onsite and remote IT support across Switzerland and global business locations. Experience: 7–9 years Languages: Fluent in English & French (Preferrable)

🔑 Key Skills:

  • Desktop / Desk-Side / EUC Support
  • Windows 10/11
  • Microsoft 365 & Teams
  • Active Directory / Azure AD / Microsoft Entra ID
  • Intune & SCCM/MECM
  • ServiceNow / ITSM
  • VIP & Executive Support
  • VPN, TCP/IP, DNS, DHCP & Wi-Fi troubleshooting
  • Teams / Zoom / Webex & Meeting Room Support
  • Endpoint Security, BitLocker & Patch Management
  • Hardware, Peripheral & Printer Support
  • Asset & Lifecycle Management
  • ITIL / SLA / KPI Management

Ideal candidates will have experience supporting enterprise environments with 1,000+ users, VIP/executive stakeholders, and multinational teams. Swiss/European or financial-services experience is a strong advantage.

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