CYBERSECURITY ANALYST TIER 1- REMOTE

The Cybersecurity Analyst is responsible for reviewing and operating the cybersecurity tools at Community IT. This role includes tier-one administration and management of all cybersecurity systems, ensuring rapid response to alerts by adhering to established policies, procedures, and standards to protect customer information assets.

Key duties involve responding to alerts, reviewing reported phishing emails, and applying baseline cybersecurity configurations to safeguard client identities and data. Other duties include reviewing managed backup platforms, running test restore jobs and supporting our managed Security Awareness Training platform.

By ensuring timely responses to cybersecurity alerts, delivering effective training, and maintaining baseline configurations, the Cybersecurity Analyst adds value to Community IT clients. They also serve as a resource for the team, supporting the diverse range of cybersecurity systems in use.

RESPONSIBILITIES

• Technical• Provide tier one operational support for the Cybersecurity Systems

• Day to day administration of cybersecurity management and monitoring services such as SentinelOne, Huntress and BlackPoint
• Perform initial incident analysis from our managed platforms and follow established processes and procedures for escalation and remediation

• Support Community IT’s Security Awareness Training Platform• Support the deployment and configuration of training and phishing campaigns in our KnowBe4 Platform.
• Review client reported phishing emails
• Evaluate and recommend new training modules and features to incorporate into our best practice driven approach

• Provide tier one level operational support to Centralized Systems platforms.

• Inventory and account reconciliation in managed platforms
• Audit configuration managed system configurations to ensure appropriate coverage
• Update platform and process documentation

• Monitor Backup platforms• Review backup job success
• Run test restore jobs

• Professional• Communicate and collaborate effectively with colleagues and other service delivery teams.

• Assist with training and teaching the system
• Gather feedback
• Assist with client issues as needed

• Commit to a culture of learning and growth

POSITION REQUIREMENTS

This position requires a 2-year degree in computer science or relevant job experience.

• Experience working at an MSP or MSSP environment
• Knowledge of computer networking concepts and protocols, and network security methodologies
• Knowledge of cybersecurity and privacy principles
• Knowledge of Microsoft 365
• Knowledge of Google Workspace
• Knowledge of MSSP platforms such as KnowBe4, Huntress, SentinelOne and BlackPoint
• Basic Windows OS administration preferred
• Basic Mac support experience preferred
• Basic understanding of KQL queries
• Security+ Certification or equivalent
• Able to work independently
• Strong attention to detail
• Strong sense of ownership
• Excellent collaborative skills

POSITION DETAILS AND CANDIDATE INFORMATION

Work arrangement and schedule

This is a 100% remote position with standard working hours of 9:00 a.m. to 5:00 p.m. Eastern Time. Team members work together in a virtual environment and are expected to be available, responsive, and engaged during these hours.

What success looks like

Successful candidates can balance and prioritize competing responsibilities while maintaining accuracy and following established procedures. They exercise sound judgment, recognize when additional guidance or expertise is needed, and ask for help promptly. Strong attention to detail, reliable follow-through, and clear communication are essential.

Our culture and mission

Community IT is an employee-owned company. We seek colleagues who are committed to serving our nonprofit clients and who want to be part of an engaged, collaborative virtual workplace. Team members are expected to contribute actively, share knowledge, support one another, and take ownership of the quality and impact of their work.