Data Center Service Engineer
Manning Global Dublin, Leinster, Ireland · €49K/yr
Staffing and Recruiting · 501-1,000 employees
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About the role
Install, commission, maintain, and troubleshoot data center power and cooling infrastructure while providing first-level customer support and managing incidents through resolution. Deliver contracted operations and maintenance services, report on service performance, support solution design and pre-sales, and uphold safety, quality, and customer knowledge-transfer standards.
What they look for
Requirements
Requires a bachelor’s degree in electrical, mechanical/HVAC engineering or a related field, or an equivalent trade qualification, plus at least three years of customer-facing technical service experience with critical power or cooling equipment. Candidates need strong knowledge of UPS, switchgear, batteries, and precision air conditioning; electrical safety and troubleshooting skills; a full clean driving licence; eligibility to work in Ireland; and strong English communication skills.
Full description
Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Data Center Service Engineer to join its managed services project in Ireland.
Position/Title:
Data Center Service Engineer
Employment:
Full time
Contract Type:
Fixed-Term contract (12 months)
Start Date:
11/2026
Location:
Dublin, Ireland - Model: Onsite
Salary Framework:
48,800 EUR
Contact:
Zuni Gonzalez - +49 (0) 89 23 88 98 456
Key Responsibilities:
Project delivery: installation and commissioning
- Install, configure and commission data center facility products: UPS systems, power distribution, lithium battery systems, precision cooling (in-row and room-level), and prefabricated modular data centers.
- Run site surveys, pre-installation checks and acceptance tests; produce commissioning reports.
- Coordinate with electrical and mechanical contractors and the customer;s facility team during project delivery.
On-site maintenance and troubleshooting
- Perform scheduled preventive maintenance in line with the service contract and SLA.
- Diagnose and repair faults on site and remotely; restore service within SLA response and recovery times.
- Take part in the on-call rotation for critical-incident response.
- Manage spare parts, field returns and fault analysis reports.
- L1 customer support and incident handling
- Act as the L1 engineer and first point of contact for customers: receive, log and respond to service requests and incidents directly.
- Perform first-level diagnosis by phone, remotely (NetEco / DCIM alarms and logs) and on site, and restore service within SLA.
- Own each ticket from first contact to closure; escalate cases beyond L1 to L2 / product experts with complete fault information, and keep the customer updated until resolved.
- Write clear incident reports and share lessons learned with the customer and the team.
O&M and managed services
- Deliver contracted O&aM and managed services: periodic health checks, capacity reviews, firmware and software upgrades.
- Run energy-efficiency assessments and propose PUE, cooling and power optimisation actions.
- Produce monthly service reports and track SLA and KPI performance with the customer.
- Solution and pre-sales support
- Support sales and bids with service solution design, site surveys, service scope and effort estimates.
- Advise customers on retrofit, expansion and lifecycle replacement of existing data center infrastructure.
- Identify service upsell opportunities such as contract renewals, extended warranty and upgrades.
Customer relationship and knowledge transfer
- Act as the trusted technical contact for data center operators, colocation providers and enterprise customers.
- Deliver product training and knowledge transfer to customer staff and service partners.
- Supervise and quality-check work done by local service partners.
Safety, quality and continuous improvement
- Follow site safety rules, permit-to-work, LOTO and method statements (RAMS) at all times.
- Keep service records, tickets and asset data accurate in the service management system.
- Feed field issues back to product and R&D teams; propose improvements to service processes.
Experience/Qualifications:
- Bachelor’s degree (NFQ Level 7 or equivalent trade qualification) in Electrical Engineering, Mechanical/HVAC Engineering or a related field.
- 3+ years of hands-on customer-facing technical service experience (field service, L1 support or O&M) with critical power or cooling equipment, preferably in data centers.
- Solid knowledge of UPS topologies, LV switchgear, battery systems and precision air conditioning.
- Able to read single-line diagrams, electrical schematics and P&IDs; confident using multimeters, power analysers and thermal cameras; strong troubleshooting skills with alarm logs, monitoring data and remote tools.
- Working knowledge of Irish and EU electrical safety standards (e.g. ET 101 / I.S. 10101) and safe isolation practice.
- Full, clean driving licence and willingness to travel across Ireland, with occasional trips to Europe.
- Strong customer communication in English; clear, accurate written reports and service presentations.
- Eligible to work in Ireland.
Preferred qualifications
- Experience with Huawei, Vertiv, Schneider Electric, Eaton or similar data center infrastructure products.
- Certifications such as CDCP/CDCS, Safe Electric (RECI) registration, F-Gas certification or Safe Pass.
- Familiarity with DCIM/BMS monitoring platforms such as Huawei NetEco.
- Experience with lithium-ion battery energy systems or prefabricated modular data centers.
- Knowledge of ITIL or structured incident/change management.
