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Mobileye

Technical Support Engineer

Mobileye Jerusalem, Jerusalem District, Israel

Artificial Intelligence · 1,001-5,000 employees

21 h ago
support-engineer Mid (2-5 yrs) Full-time Israel
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About the role

The role involves managing customer delivery plans and milestones while providing hands-on technical support during pre-sales and operational phases. You will be responsible for troubleshooting complex issues, coordinating with internal teams, and maintaining technical documentation for global customers.

What they look for

Technical Support Delivery Management Pre-sales System Integration Troubleshooting Linux Python Customer Facing Communication Skills Project Management Software Delivery Requirement Analysis B2B Support Technical Documentation

Requirements

Candidates must have a B.Sc. in Engineering or a related quantitative field and at least 2 years of experience in technical support, delivery, or system integration. Proficiency in English, practical Linux experience, and a willingness to travel internationally are required.

Full description

Mobileye's Advanced development Technical Team is looking for Technical Support Engineer also to act as a delivery manager to own customer deliveries while providing hands-on technical support during pre-sales activities. Translate customer needs into clear requirements, coordinate execution, and troubleshoot operational issues. Our team works on new products and technologies to deliver the best technical solution for evaluation of Mobileye's products and cutting-edge technologies.

We're looking for a strong, hands-on technical support engineer who is passionately motivated by challenges and excels in troubleshooting complex problems, all with customer facing "can do" approach.

If you are passionate about working with people and you are a good team player this job might be for you.

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What will your job look like?

  • 90% of your job is going to be in English.
  • Manage customer delivery plans and milestones
  • Work with a wide variety of products with different operating systems and disciplines.
  • Front-facing technical customer support (B2B) around the globe with different time-zones.
  • Often visit customers on-site providing support and installations.
  • Reproduce issues raised by customers and to push for fixes by collaborating with various teams in Mobileye, testing and updating customer products.
  • Knowledge base documents preparation and maintenance.
  • Plan future SW deliveries based on customer (Internal and External) requests/needs.
  • Prepare deliverables to customers at evaluation stage

All you need is:

  • Full command on English (Written and Verbal).
  • 2+ years in technical delivery, support, pre-sales, system integration, or a related role.
  • B.Sc. in Engineering or a similar quantitative field, with Strong technical knowledge and communication skills.
  • People's person
  • Willingness to fly abroad frequently (about once a month on peak)
  • Willingness to work extended hours when needed to support Asia-Pacific and US based customers
  • Practical Linux experience.
  • Experience with version release methods and development processes – an advantage
  • Experience with Python - an advantage
  • Valid Israeli driver's License.

\nMobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!

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