Business Systems & IT Analyst

Business Systems Analyst

McCoy Global

THIS JOB IS FOR YOU

IF YOU ACT LIKE AN OWNER AND OWN YOUR ACTIONS;

IF YOU EMBRACE CHALLENGE AND LEAD CHANGE;

IF YOU EVOLVE, ADAPT AND CELEBRATE SUCCESS;

IF YOU APPROACH ALL INTERACTIONS POSTIVELY, COURAGEOULSY AND HONESTLY;

IF YOU HAVE YOUR TEAMS BACK;

IF YOU ARE THE BEST AT EVERYTHING YOU DO!

What We Need:

The Business Systems & IT Analyst partners with teams across the organization to improve business processes through effective use of technology, while providing hands-on IT support to users in the Eastern Hemisphere. This role combines business analysis and process-improvement skills with capabilities in ERP systems, data, reporting and automation, as well as practical end-user technology support.

Working closely with the corporate IT team and managed service provider (MSP), the role serves as the local technology resource for Eastern Hemisphere users, helping troubleshoot time-sensitive issues, resolve hardware and connectivity problems, coordinate technology deployments, and ensure users have reliable access to the systems and tools required to perform their work.

What you’ll bring:

• Post-secondary education in Business, Management Information Systems, Computer Science, Accounting, Engineering, or a related field.
• 3+ years of experience in business systems analysis, ERP/business applications, data analytics, process improvement, or a related role.
• Experience with Epicor Kinetic or another manufacturing ERP is required.
• Experience supporting business applications and end-user technology in a corporate environment.
• Strong troubleshooting skills with the ability to diagnose hardware, software, connectivity, and user issues and determine when escalation is required.
• Strong SQL skills and experience working with relational databases and data structures.
• Advanced Microsoft Excel skills, including Power Query, and experience with Power BI or a comparable business-intelligence platform.
• Demonstrated ability to map processes, gather requirements, analyze problems, and translate business needs into practical solutions.
• Strong communication skills and ability to work effectively with business and technical stakeholders.
• Experience with Microsoft Power Automate, Power Apps, APIs, system integrations, or similar technologies is an asset.
• Experience in a manufacturing, industrial, energy, or similar operational environment is preferred.
• Familiarity with cybersecurity principles and enterprise IT controls is an asset.
• Familiarity with AI-enabled business tools is an asset.

What you’ll do:

Business Process Analysis & Solution Design

• Partner with teams across the organization to understand business processes, pain points, and improvement opportunities.
• Map processes, identify inefficiencies and control gaps, and translate business needs into clear system requirements.
• Evaluate and recommend practical solutions using existing ERP functionality, Microsoft tools, third-party applications, automation, or custom development where appropriate.
• Evaluate solution options based on functional fit, implementation effort, total cost of ownership, risk, and expected business value, including ROI analysis for larger investments.

ERP & Business Systems

• Develop a strong understanding of the organization's ERP environment, business processes, data structures, and integrations.
• Identify and implement opportunities to improve ERP configuration, workflows, reporting, and utilization.
• Investigate native ERP functionality and available partner solutions before recommending custom development.
• Support ERP integrations, data integrity, system governance, testing, troubleshooting, and user adoption.

Reporting, Data & Analytics

• Develop and maintain reporting and analytical solutions using tools such as Power BI, Excel, Power Query, and SQL.
• Work directly with relational data to investigate business questions, validate reporting, troubleshoot issues, and translate operational data into meaningful business information.
• Improve manual reporting and spreadsheet processes where opportunities exist for greater efficiency, reliability, or control.

Implementation & Continuous Improvement

• Develop workflow automation and lightweight business applications using tools such as Power Automate and Power Apps where appropriate.
• Coordinate solution implementation, testing, documentation, training, and user adoption.
• Build strong relationships with users and monitor implemented solutions to ensure expected business benefits are achieved.

IT & End-User Support

• Serve as the primary on-site technology resource for Eastern Hemisphere users to provide hands-on IT support, including troubleshooting time-sensitive hardware, software and connectivity issues, supporting employee onboarding/offboarding and equipment deployment, and coordinating with the MSP and corporate IT team as required.
• Follow corporate IT, cybersecurity, access-management, and technology standards and escalate security concerns promptly.

Who Are We?

Over a century ago, blacksmith Henry McCoy established the Edmonton Auto Spring Works in Edmonton, Alberta, Canada. Back in 1914, the name McCoy meant a commitment to quality; and that, along with a desire to continually innovate, is what we stand for today.

KEEPING AHEAD OF THE CURVE

Always ahead of the curve, we’ve evolved from auto springs, axle manufacturing, trucking, and trailers, to hydraulic power tongs, advanced engineering for wellbore integrity, data acquisition for harsh environments, and cloud-based automated Smart technology solutions. Our evolution has been relentless – just the way we love it.

LEADING CHANGE

All along the way, we have aggressively embraced change to support our customers at every turn, anticipating their needs and delivering highly customized solutions. It is no surprise that our company today bears little resemblance to the blacksmith shop of 1914.

AN UNWAVERING FOCUS

Yet it is also no surprise that our spirit remains fundamentally unchanged: our focus on quality and customization ensures the products and services we provide live up to our promises, so you can live up to yours.

When you work at McCoy, you work with:

• A great teamwork environment that challenges your ability while having fun.
• A voice to help us continuously improve our processes and teams.
• A chance to help us deliver innovative solutions to our customers provide energy to the world.
• An opportunity to grow within our company as we succeed in growing our customers.
• An organization that recognizes and cares about its employee’s well-being.

So, what can McCoy offer you?

• We offer competitive time-off
• 4 wellness days PER YEAR plus your birthday off!
• 3 weeks of vacation accrued throughout the year
• We match your 401K
• Matching Employee Share Purchase Plan (ESPP)
• Work with a company that CARES

We are 1-McCoy and We want YOU!

Note: McCoy Global conducts security checks for positions.