Technical Writer & Training Content Creator

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

As a Technical Writer & Training Content Creator in the Design and Engineering team, you contribute to the successful adoption and support of innovative self-service products used by passengers at airports around the world. You work on real-world engineering challenges, transforming complex technical information into clear documentation, engaging multimedia content, and practical training materials across multiple phases of the product lifecycle.

Reporting to a Senior Product Manager, you work within the Passengers at Airports division, collaborating closely with engineering, product, manufacturing, service, and regulatory teams to help deliver high-quality, reliable, safe, and maintainable products to the global aviation industry.

What you do

Work closely with mechanical, electrical, regulatory, manufacturing, product, service, and support teams to translate complex engineering information into engaging training content, practical documentation, and effective learning experiences. Validate content directly on prototypes and production-representative units to ensure instructions are accurate, safe, and usable in real-world environments.

• Create and maintain high-quality instructional videos, product demonstrations, tutorials, onboarding materials, and multimedia learning content for internal and external audiences.
• Plan, script, storyboard, record, edit, and publish professional training content covering installation, operation, troubleshooting, maintenance, upgrades, repairs, and product features.
• Develop and maintain clear technical documentation, including installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge-base content.
• Produce supporting visual content such as technical diagrams, illustrations, annotated photographs, quick-reference guides, presentations, and training materials.
• Gather, verify, and refine technical information from engineering designs, component data, bills of materials, prototypes, test units, and subject-matter experts, collaborating closely with cross-functional teams to ensure content is accurate, practical, and aligned with product needs.
• Validate procedures hands-on using prototypes or production-representative units, ensuring instructions are safe, complete, and easy to follow in real-world environments.
• Support content required for product launches, customer training, service readiness, regulatory approvals, global market access, design reviews, customer discussions, and engineering updates.
• Manage content reviews, approvals, revisions, publication, traceability, version control, and continuous improvements based on product changes, user feedback, support trends, and business needs.

Qualifications

ABOUT YOUR SKILLS

• Proven experience creating engaging video content, product training materials, multimedia learning assets, or educational content for technical products.
• Strong video production skills, including planning, scripting, storyboarding, recording, editing, and publishing professional instructional content.
• Ability to transform complex technical information into clear, engaging, and easy-to-understand learning experiences for different audiences.
• Experience with video editing, screen recording, audio production, animation, or multimedia content creation tools.
• Strong visual storytelling and content design skills, with a focus on creating effective educational and training materials.
• Ability to work closely with engineers, technicians, and subject matter experts to gather, validate, and communicate technical information accurately.
• Experience creating supporting content such as user guides, knowledge-base articles, FAQs, technical documentation, or service procedures.
• Understanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures.
• Strong attention to detail, technical accuracy, and commitment to delivering high-quality content.
• Excellent collaboration, communication, and stakeholder management skills, with excellent written and spoken English.

EDUCATION & QUALIFICATIONS

• Bachelor’s degree or equivalent qualification in technical communication, engineering, industrial design, multimedia, or a related discipline.
• Professional certification in technical communication, instructional design, product training, or multimedia production is an advantage.
• Experience with regulated products, certification-related documentation, accessibility, safety, or compliance documentation is an advantage.
• Additional languages are an advantage.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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