Senior Analyst, Business Support
Walmart Global Marketplace | Europe Shenzhen, Guangdong Province, China
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About the role
The Senior Analyst is responsible for quality assurance and escalation within the Risk Operation Management department. They will analyze business issues, support strategic initiatives, and manage cross-team projects to ensure operational performance and compliance.
What they look for
Requirements
Candidates must hold a bachelor's degree with at least two years of experience in operations, retail, or project management. Strong oral and written communication skills in both Mandarin and English are required.
Full description
Description & Requirements
This position is responsible for the Quality Assurance and Escalation part of Risk Operation Management department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary
Essential Functions：
- Proactively identify, document, and analyze issues; distinguishing problems that can be solved internally from problems that need to be directed externally to other teams; identifying training needs; and correcting issues with files and data.
- Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others. Supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
- Support the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; working with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; executing integration plans for strategic initiatives' support of operations; and using metrics to track accuracy and performance to ensure continuous improvement.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
- Contribute to cross‑team project delivery: manage schedules and budgets, mitigate project risks, ensure adherence to internal and external regulations, and deliver milestone objectives aligned with project strategy. Model compliance with company policies and embed organizational mission, values and ethical standards into business planning and execution; support colleagues to apply these principles in day‑to‑day operation.
- Report business area information by analyzing and reporting metrics; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions.
Key Skills:
Business Process Mapping, Process Mapping, Business Process
Entry Requirements:
- Bachelor’s degree with at least 2 years’ experience in operations, retail, project management, or related area.
- Strong oral and written communication skills in Mandarin and English.
Preferred Qualifications:
- Master’s degree.
- PMP certification, experience working with AI development or excellent analytic skills.
Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people. Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.
General Information
Position Title
Senior Analyst, Business Support
Main Business Entity
Global eCommerce
Department 1
Global eCommerce
Location
Shenzhen, China
