IT Engineer - Salesforce

• Primary Objective of Position: The Salesforce Engineer is responsible for the development, integration, administration, and ongoing optimization of the Winnebago Motorhome Salesforce platform. This role drives the delivery of Salesforce solutions, supports enterprise integrations, and partners with business stakeholders to drive continuous improvement, performance, overall reliability and user adoption.

Key Areas of Responsibility

Project Delivery & Development

• Design, develop, test, and deploy Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and platform capabilities.
• Lead technical delivery of Salesforce projects from requirements through deployment.
• Support integrations using MuleSoft, APIs, Platform Events, and other enterprise integration technologies.
• Participate in architecture and design reviews, providing recommendations for scalable, secure, and maintainable Salesforce solutions.
• Support Agile planning, estimation, and sprint execution.
• Conduct code reviews and enforce development standards.
• Manage Salesforce environments, deployments, source control, and CI/CD processes.

Application Support

• Troubleshoot and resolve complex application issues and provide advanced user support.
• Partner with stakeholders to prioritize defect resolution, platform enhancements, and continuous improvement opportunities.
• Maintain Salesforce security, data integrity, and system performance.

Continuous Improvement

• Identify opportunities to improve business processes through automation and platform enhancements.
• Develop and maintain technical documentation, testing artifacts, and solution designs.
• Train and mentor designated business users and citizen administrators on approved Salesforce configuration, data management and administrative activities.
• Promote Salesforce best practices, governance standards, and user adoption across the organization.
• Evaluate new Salesforce releases, features, and emerging technologies for business value and platform optimization.
• Generate test plans, create test cases, and maintain changes in appropriate test environments.
• Perform other duties as assigned.

Critical Competencies

• Strong experience with Salesforce Platform development including Apex, Lightning Web Components (LWC), Flow, and Lightning Experience.
• Experience implementing enterprise integrations using MuleSoft, REST APIs, Platform Events, and middleware technologies.
• Proficiency in SOQL, SQL, and data analysis techniques.
• Proficiency with Salesforce DX, Git, Azure DevOps, JIRA, Gearset, CI/CD pipelines, and DevOps best practices.
• Strong understanding of Salesforce security model, sharing, permissions, and governance.
• Experience leading technical project delivery and mentoring development teams.
• Excellent problem solving, troubleshooting, and root cause analysis skills.
• Strong communication and stakeholder management skills.

• Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Industry Clouds (such as Automotive Cloud) preferred.
• Awareness of evolving Salesforce platform features and capabilities, with the ability to evaluate and adopt new technologies as appropriate.

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience.

• 5-8+ years Salesforce application development experience.
• Working knowledge of Salesforce administration, configuration, security, and data management.
• Salesforce Platform Developer I certification preferred. Salesforce Administrator, Platform Developer II, App Builder, and MuleSoft certifications are a plus.
• Experience designing and implementing Salesforce solutions utilizing Flow, MuleSoft, APIs, and event-driven architectures.
• Experience leading projects and providing technical guidance to development teams.
• Experience working within Agile software delivery environments.