Senior Cloud Network Operations Engineer
Avenga Sofia, Sofia-City, Bulgaria
IT Services and IT Consulting · 5,001-10,000 employees
About the role
You will monitor and support customer-facing network services on public cloud infrastructure while troubleshooting connectivity issues and service disruptions. Additionally, you will collaborate with engineering teams to resolve technical incidents and document all troubleshooting findings and operational actions.
What they look for
Requirements
The role requires extensive professional experience in network engineering and operations with advanced knowledge of TCP/IP, routing, switching, and cloud networking concepts. Candidates must possess strong troubleshooting skills and practical experience with major public cloud platforms like AWS, Azure, or GCP.
Benefits
Full description
This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.
This is the job
As a Senior Cloud Network Operations Engineer, you will take ownership of customer-facing network services running on public cloud infrastructure. You will lead the troubleshooting and resolution of complex network and connectivity issues, collaborate with engineering and support teams, and help ensure the reliability and stability of production environments.
This is you
- Extensive professional experience in network engineering and operations
- Advanced knowledge of TCP/IP, IP networking, routing and switching
- Proven ability to configure, troubleshoot and resolve VPN-related issues
- Strong expertise in firewalls and network security
- Experience managing load balancing and DNS in production environments
- Practical experience with at least one major public cloud platform, such as AWS, Azure, GCP, IBM Cloud etc.
- Understanding of cloud networking concepts, including VPCs/virtual networks, subnets, routing, security groups/network ACLs and private connectivity
- Advanced troubleshooting and fault isolation skills across network and cloud environments
- Experience supporting customer-facing production environments and managing incidents
Nice-to-have skills
- Experience with DDoS protection
- Infrastructure automation with Terraform or Ansible
- Experience working with REST APIs
- Python or other scripting languages
- Monitoring and observability tools
This is your role
- Monitor and support customer-facing network services running on public cloud infrastructure.
- Troubleshoot network connectivity issues, incidents and service disruptions in production environments.
- Investigate network traffic flows and perform fault isolation across cloud and network infrastructure.
- Work with engineering and support teams to resolve technical issues and escalate complex incidents when needed.
- Follow operational procedures, runbooks and incident, change and problem management processes.
- Document troubleshooting steps, technical findings and actions taken.
- Learn and support new cloud services, technologies and operational processes.
What awaits you at Avenga?
Through our values, Better Minds, Bolder Ideas, and Bigger Hearts, we strive to provide you with the tools, autonomy, trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, training, language classes, social events, great offices, and more.
At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.
