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Associate Security Engineer

Ensign Infosecurity Singapore

Oct 01
security Junior (0-2 yrs) Full-time Singapore
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About the role

Provide remote corrective and preventive maintenance support for various security solutions including PAM, SSE, and DLP. Manage support cases, perform root cause analysis, and ensure technical issues are resolved within SLA requirements.

What they look for

CyberArk BeyondTrust Delinea Votiro Zscaler Palo Alto Prism Access Trellix Forcepoint Microsoft Defender Purview Technical Troubleshooting Root Cause Analysis Firmware Upgrades SLA Management Customer Service Project Management

Requirements

Strong technical troubleshooting and analytical skills are required to resolve complex security issues. Candidates must possess good communication skills and the ability to manage stakeholder expectations effectively.

Full description

Ensign is hiring !

Duties and Responsibilities

 

  • Provide remote corrective and preventive maintenance support on assigned security solutions.• Privileged Access Management (PAM) – CyberArk, BeyondTrust, Delinea
  • Content Disarm Reconstruction (CDR) - Votiro
  • Secure Service Edge (SSE) – Zscaler, Palo Alto Prism Access
  • Data Loss Prevention (DLP) – Trellix, Forcepoint, Microsoft Defender / Purview
  • Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards
  • Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions.
  • Log support cases with the respective vendors, to resolve product issues.  This may involve arranging remote call sessions with the vendor support.
  • Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.
  • Take ownership of the support cases assigned, and follow-up until case closure.
  • Provide technical support for clients according to SLA
  • Responsible for level 1 / 2 operation support.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
  • Provide fault isolation, root cause analysis for technical issues and perform onsite firmware upgrades
  • Ensure compliance to policies, processes, standards and documentation requirements for both internal and clients’ organization
  • Periodic 24x7 on-call/on-site support

 

 

Requirements

 

  • Good communications skills
  • No prior experience required
  • Skilled in technical troubleshooting with a strong ability to analyze and resolve complex issues, while effectively communicating updates to stakeholders
  • Basic project management, customer service and stakeholder management skills

May required to be on standby after support hours.

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