UX Researcher II

Overview Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft’s commercial business into a frontier organization. We bring together AI‑native engineering, modern platforms, and deep commercial insight to reimagine how work gets done, at scale and with impact. Our mission is to unlock new ways of operating through intelligent systems while creating the conditions for our teams to do the most meaningful work of their careers. If you’re excited to build, experiment, and shape the future of commercial execution with AI at the core, we invite you to apply.

We are looking for an exceptional UX Researcher to guide innovations in Microsoft’s Marketplace. You will shape both product strategy and experience design for new AI and agentic experiences through a combination of generative and evaluative research. Working collaboratively with design, product, and business partners, you will combine qualitative and quantitative data to drive evidenced based decisions, and to represent the voice of the user. This is a unique opportunity to grow in your career during this period of transformation. Join us and help reinvent the future of the commercial business experience in this exciting era.

Responsibilities

• Plan and execute mixed-method research across the product lifecycle, from problem definition through solution validation and launch, that drive evidence into product decisions.
• Identify target customers, needs, journeys, and market trends.
• Synthesize qualitative and quantitative data, as well as external research findings, into actionable insights.
• Communicate customer stories effectively, to influence diverse stakeholders and overall product direction.
• Collaborate with others for cross-disciplinary research efforts resulting in strong product outcomes.
• Embed accessibility, privacy, security, and inclusion throughout research.
• Experiment with AI solutions to accelerate your own work and share learnings across the UX research community.

Qualifications Required/minimum qualifications

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience• OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
• OR equivalent experience.

Preferred qualifications

• 1+ year(s) relevant domain experience within technology sector.
• 1+ year(s) experience in research methods impacting both product direction and detailed experience design.

UX Research IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.