Site Reliability Engineer III

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Site Reliability Engineer III advances efforts to enhance system resilience, scalability, and performance through feature development, automation, architectural design, chaos engineering, and disaster recovery planning, while promoting best practices for continuous improvement and reliability.

Responsibilities

Manages the collaboration with Software Engineering teams to design, develop, and implement features that enhance system resilience, scalability, and performance, proactively identifying and resolving system bottlenecks and failure points

Develops and refines sophisticated automation tools and frameworks, including advanced infrastructure as code (IaC) practices, to streamline operational workflows, deployment processes, and infrastructure management, ensuring high system efficiency

Engages in architectural design discussions, ensuring that advanced reliability, scalability, and performance considerations are integrated into strategic decision-making processes

Designs and executes comprehensive chaos engineering experiments and advanced resiliency testing, analyzing results to implement robust improvements that enhance system robustness and recovery capabilities

Develops, optimizes, and maintains comprehensive disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from complex and unexpected disruptions

Advocates for observability practices by promoting and implementing best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Qualifications

Education Qualifications:

Bachelor’s degree in computer science, Information Technology, Engineering, and/or comparable experience; advance degree preferred

Knowledge of modern observability stack – Splunk, Elastic Search, Prometheus, Grafana

Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture

Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms

Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud

Work Experience:

Experience in software development, or technology operations, with a focus on Site Reliability Engineering

Experience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP)

Licenses and Certifications:

Advanced certification in Site Reliability Engineering (SRE) or related is a plus

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​