Wireless Business Analyst

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

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About the Role:

Uniti Wholesale is seeking an experienced Wireless Business Analyst to provide internal business analysis and cross-functional coordination in support of strategic wireless customers. This role serves as a central point of alignment across Sales, Customer Account Management, Service Management, Operations, Engineering, Service Delivery, Finance, and Carrier Relations to help ensure effective execution, operational performance, and compliance with customer requirements.

The Wireless Business Manager is responsible for analyzing customer-related business activity, identifying risks and operational issues, coordinating internal stakeholders, and supporting informed decision-making across the organization. This position requires a strong understanding of customer contracts, service requirements, network infrastructure, and internal processes to help improve service outcomes, reporting, and organizational alignment. This role reports to the Head of Uniti Service Management.

What You’ll Do:

• Analyze customer-related business activity and coordinate across internal teams to support operational execution, issue resolution, and service performance for assigned wireless customers.

• Partner with Sales, Customer Account Management, Service Management, and other internal teams to evaluate requests, support internal planning activities, and provide business context for customer opportunities and requirements.

• Collaborate with Customer Account Management to review billing inquiries, service requests, customer concerns, and other business matters requiring internal analysis and follow-through.

• Work closely with Operations, Service Management, and Customer Account Management to track operational issues, support Root Cause Analysis (RCA) reviews, and help prepare for business reviews and executive discussions.

• Develop and maintain a strong understanding of customer contracts, service orders, network architecture, business objectives, and service requirements to support internal teams and promote alignment with customer commitments.

• Maintain visibility into customer-served locations, service configurations, and key service requirements using internal systems and tools.

• Coordinate with Network Planning, Engineering, and Operations to assess Network-to-Network Interface (NNI) capacity needs and support internal planning for customer-related augmentations.

• Collaborate with Carrier Relations, Critical Facilities, and other internal teams regarding Mobile Switching Center (MSC) connectivity, collocation requirements, diversity initiatives, and customer-specific infrastructure dependencies.

• Work with Carrier Relations, Finance, Operations, and other stakeholders to identify trends, cost impacts, service dependencies, and opportunities to improve operational efficiency.

• Partner with Service Delivery teams to monitor order activity, identify blockers, and support timely delivery of contracted services.

• Provide internal reporting, business insights, and analysis for leadership using information from Finance, Operations, Service Delivery, and other departments.

• Monitor contractual commitments and customer-specific requirements to help ensure internal awareness, compliance, and readiness.

• Facilitate internal review of credits, exceptions, special requirements, and non-standard service situations with the appropriate stakeholders.

• Support continuous improvement initiatives related to operational performance, service delivery, process efficiency, and cross-functional coordination.

• Serve as an internal business lead for assigned wireless accounts by aligning stakeholders across Sales, Account Management, Service Management, Operations, Engineering, Finance, Carrier Relations, and Service Delivery.

• Escalate business risks, operational concerns, and strategic issues to leadership as appropriate and help drive cross-functional resolution.

• Perform additional related duties and special projects as assigned by the Head of Service Management.

Do You Have:

• Tier 1 Mobile network carrier and cell site backhaul experience.

• Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree.

• Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer facing roles.

• Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred.

• Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions.

• Experience managing customer relationships and coordinating activities across multiple internal organizations.

• Experience reviewing and interpreting customer contracts, service orders, and business agreements.

• Strong analytical and problem-solving skills with the ability to identify risks, opportunities, and operational improvements.

• Experience supporting customer business reviews, executive presentations, and customer-facing meetings.

• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.

• Excellent verbal and written communication skills, including the ability to communicate effectively with customers, executives, and technical teams.

• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word. Preferred Qualifications.

• Experience supporting large enterprise or wireless carrier customers.

• Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes.

• Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies.

• Project management experience or certification is a plus.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $76,100 to $99,900. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.