Project Manager

ROLE: Project Manager

SALARY: 10-15% hike on current salary

JOB TYPE: Full Time

LOCATION: Kuala Lumpur, Malaysia

JOB DESCRIPTION:

We are looking for a Project Manager with 10 years of experience.

Key Responsibilities 

Project Delivery 

• Lead end-to-end delivery of technology projects across the APAC Consumer Servicing 

portfolio, from initiation through to post-implementation review 

• Define and maintain project plans, milestones, resource plans, and delivery roadmaps 

• Manage project scope, schedule, budget, risks, issues, and dependencies proactively 

• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines 

• Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews 

Stakeholder Management 

• Act as the primary point of contact for project-related communications with business and 

technology stakeholders 

• Prepare and present clear status reports, dashboards, and executive updates 

• Build and maintain strong working relationships with regional and global stakeholders 

• Manage expectations across multiple competing priorities and escalate appropriately 

Governance & Process 

• Ensure projects adhere to agreed governance frameworks, change management 

processes, and audit/compliance requirements 

• Maintain project documentation including charters, RAID logs, decision registers, and 

retrospective outputs 

• Support continuous improvement initiatives to enhance team delivery capability and 

ways of working 

• Champion Agile best practices and coach team members where needed 

Requirements 

Must Have 

• Minimum 10 years of project management experience, with a proven track record of 

delivering technology or digital transformation projects 

• Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex 

between Agile and waterfall delivery models based on context 

• Demonstrated ability to work in complex, fast-paced environments with multiple 

concurrent initiatives 

• Experience managing cross-functional and geographically distributed teams 

• Excellent communication, facilitation, and stakeholder management skills 

• Strong analytical and problem-solving skills; comfortable working through ambiguity 

• Proficiency in project management and collaboration tools (Jira, Confluence, MS Office 

suite) 

Preferred 

• Financial services industry experience — banking or insurance sector strongly preferred 

• Exposure to consumer-facing technology platforms such as digital servicing portals, CRM 

systems, contact centre platforms, or chatbot/AI solutions 

• Familiarity with vendor management and third-party integration delivery 

• Experience working within a regulated environment with compliance and audit 

obligations 

• Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent