Assistant Manager / Manager, Service Delivery
Public Service Division Singapore, Singapore
IT Services and IT Consulting · 1,001-5,000 employees
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About the role
The role involves overseeing the development and growth of social services by implementing strategies to meet identified needs and gaps. You will partner with social service agencies and government stakeholders to strengthen service capacity, manage performance, and allocate community funding.
What they look for
Requirements
Candidates should have 2 to 7 years of work experience in the human services sector, with experience in programme design or planning being advantageous. Strong competencies in stakeholder management, project management, and social service sector knowledge are required.
Full description
[What the role is]
Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).
[What you will be working on]
What will you be working on
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
1. Implementing service strategies and plans to meet identified needs and gaps:
- Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
- Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
- Guide SSAs in development of services to meet prioritised needs and gaps;
- Using data and ground experience to improve service delivery;
- Overseeing assessments of funding proposals of new programmes; and
- Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
- Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
- Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
- Set and/or achieve output, outcome and impact indicators for services;
- Manage and evaluate their performance;
- Allocate community funding to critical and needed services; and
- Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Support the Services Group and NCSS as and when required
[What we are looking for]
What we are looking for
Personal Competencies:
- Thinking Clearly and Making Sound Judgements
- Working Effectively with Citizens and Stakeholders
- Social Service Sector Knowledge
- Project Management
- Social Service Planning
- Monitoring & Impact Evaluation
Skills & Knowledge:
- Stakeholder Management Skills
- Influencing, Facilitation and Communication Skills
- Project Management Skills
- Programme Evaluation Skills
- Research and Basic Statistics Analysis
- Sector/Domain Knowledge
Experience:
2 to 7 years work experience in human services sector. Experience in programme design and/or planning is advantageous.
Only shortlisted candidates will be notified.
