Data Center Engineering Operations Manager, AWS Infrastructure Operations

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company.

The DCEO Cluster Manager position encompasses leadership responsibility for multiple data center facilities and their corresponding infrastructure. The successful candidate will direct a substantial organizational structure, providing oversight to Facility Managers while ensuring operational excellence across multiple data center locations.

This position requires demonstrated leadership capabilities and a track record of exceptional performance in managing complex technical operations. The role is integral to maintaining Amazon's world-class data center infrastructure and supporting our continued growth and innovation.

The ideal candidate for this role will have a strong understanding of data center/mission critical MEP infrastructure. You will be the single point of contact for all facility related issues and work as the technical resource to support Regional Cluster Manager. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization, but you will need to dive into detail as needed. You will also be interacting with the global team daily by representing the Data Center Engineering Operations team. If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities * Hiring, managing, and developing the operations management team, including facility managers, chief engineers, and facility technicians. * Establishing performance benchmarks, conducting analyses, and preparing reports on all aspects of critical facility operations and maintenance. * Overseeing the on-site management of shift technicians, senior shift technicians, subcontractors, and vendors, ensuring that all work performed is in accordance with established practices and procedures. * Operating and maintaining the mechanical, electrical, and controls systems for Amazon data centers, including preventive maintenance, corrective maintenance, and change management. * Managing all facility-related repairs in a timely manner. * Liaising with the global team on global initiatives, as well as processes and procedures, and implementing those initiatives locally in Bangkok. * Managing data center service providers to ensure they meet contracted performance SLAs. * Leading safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. * Managing costs, including the OPEX and CAPEX associated with all data centers under your responsibility. * Driving continuous improvement of operational processes, procedures, methods, and tools. * Leading and managing energy efficiency initiatives. * Supporting capacity planning and management.

Basic Qualifications: * Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. * 3+ years of experience operating as a manager of managers. * 7+ years of experience operating as a manager. * 10+ years of relevant experience managing mission critical facilities. * In-depth knowledge of mission critical facilities, including generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems.

Preferred Qualifications: * Mission-critical facility management experience within a large enterprise or large colocation provider. * Experience hiring, developing, and managing high-performing technical teams. * Experience with process improvement methodologies such as Kaizen, Lean Manufacturing, or Six Sigma. * Experience with large-scale technical operations or large-scale compute farms.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.