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Clera

Senior Solutions Engineer

Clera Chicago, Illinois, United States · $140K–$180K/yr

Technology, Information and Internet · 11-50 employees

Yesterday
Remote solutions-engineer Senior (5-10 yrs) Full-time United States
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About the role

Lead customer discovery, demonstrations, and solution design, then develop implementation plans and commercial documentation in partnership with Sales. Carry solutions through delivery and go-live by coordinating cross-functional teams, supporting configuration, and creating reusable implementation assets.

What they look for

Technical Discovery Customer-Facing Demonstrations Solution Design Enterprise Software Implementation Supply Chain Cold Chain Logistics Quality Management Systems Data Integrations APIs System Interoperability Implementation Planning Statement of Work Development Cross-Functional Coordination Technical Objection Handling Software Configuration Figma

Requirements

Requires at least five years of experience delivering enterprise software implementations in a Solutions Engineer, Solutions Architect, or Technical Account Manager role, including ownership from pre-sales through go-live. Candidates should have customer-facing demonstration and objection-handling skills, relevant supply chain or logistics experience, hands-on software implementation experience, and familiarity with integrations and cross-functional delivery tools.

Full description

About the Role

This senior, customer-facing role bridges pre-sales and implementation for a supply chain software platform focused on temperature-controlled logistics. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical solution from initial discovery through customer go-live.

What You'll Do

  • Lead technical and process discovery with customer stakeholders in supply chain, quality, logistics, and IT.
  • Deliver tailored product demonstrations based on customer workflows, products, and logistics requirements, and address technical objections.
  • Design customer solutions by identifying relevant modules, data needs, integrations, phases, and scope boundaries.
  • Develop sequenced implementation plans and statements of work, surfacing effort, dependencies, and delivery risks.
  • Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
  • Carry solution designs into delivery, lead workshops, support configuration, and remain accountable through go-live.
  • Coordinate technical handoffs across Product, Data, Engineering, and Delivery teams, and share customer insights with Product.
  • Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.

What We're Looking For

  • At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
  • Experience owning solution designs from pre-sales through implementation and go-live.
  • Strong customer-facing demonstration skills and experience responding to technical objections in sales settings.
  • Background in supply chain, cold chain, logistics, or quality management systems and workflows.
  • Hands-on experience configuring or implementing enterprise software modules, plus familiarity with data integrations, APIs, and system interoperability.
  • Experience coordinating work across Product, Engineering, and Delivery teams, and using Figma, FigJam, Jira, Linear, or equivalent tools.
  • Experience in regulated industries and building reusable implementation assets is beneficial.

Compensation & Benefits

Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available.

Location

On-site in Chicago, Illinois, United States.

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