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New Orleans Ernest N. Morial Convention Center

Network Administrator I

New Orleans Ernest N. Morial Convention Center New Orleans, Louisiana, United States

Events Services · 201-500 employees

Aug 14
network-engineer Junior (0-2 yrs) Full-time United States
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About the role

The Network Administrator I is responsible for monitoring network performance, performing firmware updates, and maintaining system availability. They also provide first-level client support to troubleshoot and resolve routine connectivity issues.

What they look for

Network Monitoring Firmware Updates Troubleshooting Connectivity Support Technical Documentation Client Support SOP Adherence Performance Reporting Communication Customer Service

Requirements

The role requires the ability to follow standard operating procedures and work plans under direct supervision. Candidates must possess strong communication skills and the ability to work effectively in high-pressure, event-driven environments.

Full description

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Network Monitoring & Reporting & Maintenance

  • Monitor wired and wireless networks for availability and performance.
  • Document and escalate unusual activity or outages to senior staff.
  • Perform firmware updates and basic device checks under supervision.
  • Follow established SOPs for changes and maintenance.
  • Generate and review basic network performance reports.

Client Support

  • Provide first-level client support for event-related networking needs.
  • Troubleshoot and resolve routine connectivity issues.
  • Escalate configuration or design-level issues to senior staff.

To perform this job successfully, an individual must be able to perform each major accountability. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the major accountabilities.

Other Skills and Abilities

  • Ability to prioritize tasks and follow work plans under direct supervision.
  • Ability to troubleshoot routine issues only and escalate complex problems.
  • Ability to follow SOPs and instructions accurately.
  • Clear written and verbal communication; professional interaction with staff and clients.
  • Customer service orientation with ability to work in high-pressure, event-driven environments.
  • Attention to detail, adherence to procedures, and willingness to learn from senior staff.

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