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Computacenter

SG - IT Support Engineer

Computacenter Singapore, Singapore

Information Technology & Services · 10,001+ employees

8 h ago
support-engineer Mid (2-5 yrs) Full-time Singapore
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About the role

Manage desktop device incidents, hardware/software installations, and desk-side support services to ensure optimal connectivity and performance. Maintain spare parts inventory and provide VIP support while adhering to ITIL incident and change management processes.

What they look for

Desktop Support Windows 11 Windows 10 Windows 7 ServiceNow EUC Tools Remote Support Tools MS Office Outlook Lync VPN Mobile Device Support ITIL Hardware Maintenance Active Directory Mac Support

Requirements

Requires 2-4 years of corporate desktop support experience with proficiency in Windows operating systems and service management tools like ServiceNow. Candidates should have strong expertise in EUC tools, remote support, and mobile device management.

Full description

Job Description

Desktop Support:

  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance.
  • Remote support and management of Desktop Devices using appropriate tools.
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

Required Skills:

  • 2-4 years of experience in Desktop Support in a corporate environment.
  • Knowledge and experience on Windows 11/10 and 7.
  • Experience with Service management tool – ie Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Have a good understanding of Lync, VPN, and mobile device support.
  • Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
  • Management of the spare parts warehouse for a quick exchange or spare parts service if required.
  • Aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.

Nice to have skills:

  • Knowledge in AD and smart hands and feet support.
  • Knowledge and experience of supporting MAC devices and tablets.
  • Fluent in English & local language

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