Sr Business Systems Analyst- onsite in Pittsburgh, PA (CANDIDATES MUST LIVE IN PITTSBURGH)
A.C. Coy West Homestead, Pennsylvania, United States
Information Technology & Services · 51-200 employees
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About the role
Own the functional development and integration of the internal CRM/ERP system, including requirements, configuration, process design, and coordination with engineering and consultants. Lead projects from scoping through testing, rollout, documentation, training, and adoption while aligning stakeholders across business units.
What they look for
Requirements
A bachelor's degree and 7–10 years of experience in business systems analysis, CRM/ERP administration, solution design, and business process improvement are required. Candidates should be able to gather and translate requirements, assess designs and code, identify gaps, own solutions, and use AI/LLM tools to improve analysis and automate documentation or workflows.
Full description
Overview
Location: Onsite in Pittsburgh, PA (CANDIDATES MUST LIVE IN PITTSBURGH)
Job Type: Full Time/Permanent
Work Authorization: No Sponsorship
The A.C.Coy Company has an immediate need for a Sr Business Systems Analyst for a full time role. Qualified candidates will own the development and integration of in-house ERP system. This role maintains a shared understanding of how systems and processes fit together, with engineering accountable for technical architecture and custom development.
Responsibilities
- Work with stakeholders and internal consultants/development team to integrate CRM/ERP system into a central CRM/ERP system
- Business analysis, Salesforce administration, functional solution design, and delivery coordination
- Own the internal business systems, and drive development and integration for a single source ERP system conversations that keep it realisticWork with leadership to define where core business records should be stored
- Work with internal consultants and development team
- Serve as the primary business systems liaison for all internal business units
- Map current workflows across departments, identify gaps in the systems which would slow down the business, and help to redesign those processes before they are automated
- Translate business problems into clear requirements, user stories, process flows, acceptance criteria, and adoption plans that engineering and consultants can execute
- Facilitate decisions among stakeholders with competing needs and keep them aligned through delivery
- Serve as the functional owner of the internal ERP system to ensure consistent standards for fields, objects, stages, routing, ownership, and reporting
- Perform admin-level configuration directly: objects and fields, page layouts, flows, validation rules, permission sets, reports and dashboards
- Partner with engineering and consultants on platform, website, and data integrations
- Own business requirements, functional solution design, and acceptance criteria; partner with engineering on technical feasibility, architecture, and implementation
- Scope, brief, and manage consultants and integration partners; review their designs and deliverables
- Run projects end to end: scope, timeline, testing (UAT), training, rollout, and post-launch adoption
- Establish and maintain documentation of business processes, system designs, and data definitions
- Drive user adoption through training, and communication
Qualifications
Education: Bachelor Degree required
- 7-10 years of experience with:
- Business Systems Analysis
- CRM/ERP Administration- preferably with Salesforce
- solution design
- data modeling
- permission sets
- dashboards
- reporting
- validation rules
- Business Process Improvements
- Gathering requirements across all internal and external business units/stakeholders
- reading designs
- understanding code
- recognizing gaps and providing a solution and owning it- not looking for someone to delegate
- Using AI/LLM tools to help improve analysis, automation of manual documents, documentation, workflows
