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Inetum

Application Support Engineer

Inetum Lisbon, Portugal

IT Services and IT Consulting · 10,001+ employees

Oct 20
support-engineer Mid (2-5 yrs) Full-time Portugal
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About the role

Provide Level 2 operational support for critical Front and Middle Office applications by investigating and resolving incidents. Collaborate with development teams and stakeholders to ensure timely issue resolution and perform root cause analysis.

What they look for

Application Support Incident Management SQL Oracle SQL Server PostgreSQL ServiceNow Jira REST APIs JSON XML Splunk Kibana ELK Stack ITIL Stakeholder Management

Requirements

Requires proven experience in Application Support (L2/N2) and strong technical skills in SQL, ticketing tools, and monitoring solutions. Candidates must possess excellent communication skills and be fluent in French.

Full description

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

We are currently seeking a Support Application Analyst (L2/N2) to join a dynamic team responsible for the operational support of critical Front Office and Middle Office applications.

Key Responsibilities

  • Provide Level 2 support for business-critical applications.
  • Investigate, qualify, and resolve application incidents.
  • Gather and validate information from end users to support troubleshooting activities.
  • Reproduce reported issues and document detailed replication steps.
  • Perform root cause analysis across application, integration, and data layers.
  • Collaborate with Development and Level 3 Support teams to ensure timely issue resolution.
  • Maintain clear communication with business users and stakeholders throughout the incident lifecycle.

Qualifications

  • Proven experience in Application Support (L2/N2) or Production Support.
  • Strong troubleshooting and incident management skills.
  • SQL (Oracle, SQL Server, PostgreSQL) for data investigation and validation.
  • Experience with ServiceNow, Jira, Remedy or similar ticketing tools.
  • Knowledge of REST APIs, Web Services, JSON, and XML.
  • Experience with log analysis and monitoring tools such as Splunk, Kibana, or ELK Stack.
  • Understanding of application architectures, integrations, services, and data flows.
  • Familiarity with ITIL processes (Incident & Problem Management).
  • Excellent communication and stakeholder management skills.
  • Fluent French (mandatory).

Additional Information

  • Experience within banking, financial services, or insurance environments.
  • Knowledge of middleware, batch processing, and application monitoring solutions.
  • Experience supporting Front Office or Middle Office applications.

 

  • Workplace type: Hybrid (50% onsite, 50% remote).

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