Engineering Manager, Revenue and Retail

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. Our values – Always Safe, Customer at Heart, Stronger Together – guide us in everything we do.

Our Digital Engineering team builds and runs Finnair’s digital customer experience, one of Finland’s largest e-commerce platforms. We’re investing in how we build it: strengthening our product and software development practices and building toward more modern, AI-assisted engineering.

Revenue and retail are at the heart of Finnair’s commercial model, and the engineering teams building these systems have a direct line to the business outcomes we care most about.

We are looking for

an Engineering Manager to lead the engineering teams across our Revenue & Retail domain, spanning the Sales & Retail and Personalisation & Data tribes. The role sits within Finnair’s Digital Engineering team and is based at Finnair HQ near Helsinki Airport.

The Revenue & Retail domain builds and runs the commercial engine of Finnair’s digital experience, from flight and ancillary sales flows and personalisation services to revenue optimisation and post-sales capabilities. Across three tribes, these systems are high-traffic, business-critical, and directly tied to Finnair’s commercial performance.

As Engineering Manager, you lead the software engineers across the domain’s tribes. This is primarily a people leadership role: your focus is your teams growth, wellbeing, delivery effectiveness, and developer experience. You won’t own technical architecture day to day; that sits with the tribes Lead Software Engineers. But you’ll stay close enough to the technical work to make informed decisions, support your engineers credibly, and engage meaningfully on technical direction. You’ll partner closely with the tribes Lead Software Engineers on technical direction, with Product and Design Leads on delivery priorities, and with Delivery Managers on execution. You report to the Head of Retail Engineering.

In this role, you’ll

● Lead, coach, and develop software engineers across the domain: individual performance, growth plans, and wellbeing. ● Recruit and onboard engineering talent across the tribes, and build teams that are capable,motivated, and healthy. ● Ensure teams work in line with Finnair’s engineering standards and practices, partnering with Lead Software Engineers on technical direction and delivery approach. ● Keep delivery running smoothly across the domain: track health metrics, remove impediments, improve the organisational conditions that affect team effectiveness, and drive predictability. ● Drive continuous improvement within the teams: quality practices, DevOps maturity, automation, and AI-assisted development. ● Strengthen developer experience and help teams adopt evolving tools and ways of working. ● Promote psychological safety and a high-performing engineering culture. ● Represent your teams to stakeholders and act as the escalation point for people and delivery issues.

What success could look like

● In your first months: you know your teams well (individual strengths, development needs, and what’s getting in the way of good work) and you’ve built the key relationships across product, design, and technical leadership. ● Within the first year: the teams are well-staffed, delivery is predictable, and your engineers have clear growth paths. Retention is strong and the domain has a healthy, high-performing engineering culture. ● Over time: the teams are ones people want to join and stay in, technically strong, well-led, and visibly contributing to the outcomes that matter to the business.

To succeed and enjoy this role, we hope you bring

● 5–8+ years in software development, with 2+ years in a people leadership or team lead role. ● Enough hands-on engineering depth to earn your engineers’ trust: you can follow technical and architecture discussions, ask the right questions, and make informed decisions, without needing to own the design yourself. ● Experience working in agile, product-led environments where engineers own outcomes, not just delivery. ● Strong coaching and mentoring skills: you develop people, give direct feedback, and handle conflict constructively. ● The ability to partner with technical leads and principal engineers without directly owning architecture. ● Effective communication across technical and non-technical stakeholders. ● A track record of hiring and retaining engineering talent. ● A genuine interest in how AI is changing the way engineering teams work. ● Strong written and spoken English ● a Bachelor’s or Master’s degree in a relevant field (or equivalent experience).

Nice to have

● Experience in e-commerce, retail, or other high-traffic, consumer-facing products. ● Background in airline, travel, or another regulated domain. ● Experience managing teams across multiple squads or sub-teams.

Working at Finnair We offer the chance to work in the fast-changing aviation industry, in a culture that supports professional development and continuous improvement, with modern leadership practices and internally highly rated supervisory work.

You’ll also enjoy a leisure travel benefit to help you and your family explore the world, along with wellbeing support through our Sickness Fund insurance, Epassi benefits, campus gyms and hobby clubs.

We work in a hybrid model with regular on-site presence at our HQ near Helsinki Airport.

Recruitment process Our recruitment process is designed to give you the opportunity to get to know both the role and the people you'll be working with, while allowing us to understand your technical expertise, way of thinking and how you collaborate across teams.

The process includes: ● Recruiter intro – an introductory discussion about your background, the role and what you're looking for. ● Hiring Manager interview – a deeper conversation about the team, the role, your experience and how you approach technical leadership. ● Lightweight pre-assignment, technical discussion & personal assessment – a practical assignment followed by a discussion focused on your technical thinking, architectural decisions, problem-solving approach, and working style. ● Final interview – a final conversation to answer any remaining questions, get to know each other better, and make sure the role is the right fit for both you and Finnair.

Interested? Please submit your application with your CV, cover letter and salary expectation no later than Wednesday, 2 September 2026. We review applications on a rolling basis and will begin interviewing candidates as applications are received, so we encourage you to apply as soon as possible.

Please note that the recruitment process includes a pre-employment security clearance and a drug test.

If you have any questions about the role, feel free to reach out to us at jobs@finnair.com. Please note that we do not process applications submitted via email.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, bringing together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community.