Field Service Engineer - User Support
Hyve Solutions Reno, Nevada, United States
Computer Hardware Manufacturing · 10,001+ employees
About the role
The Field Service Engineer will provide on-site technical support and user assistance for hardware and systems. Responsibilities include troubleshooting, maintenance, and ensuring optimal performance of equipment at the designated location.
What they look for
Requirements
The role requires experience in field service engineering and technical user support. Candidates should possess strong problem-solving skills and the ability to perform hardware maintenance in a professional environment.
Full description
Hyve Company Overview
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.
Responsibilities
- Provide onsite user support for hardware, software, network access, and general IT issues across office and manufacturing areas.
- Manage and maintain user accounts, permissions, and access controls across Hyve systems and applications.
- Perform minor server support, including basic troubleshooting, monitoring, patch coordination, and escalation to corporate IT when needed.
- Support local infrastructure such as workstations, printers, scanners, badge systems, and production‑floor terminals.
- Document issues, resolutions, and system changes to maintain accurate records and support continuous improvement.
- Coordinate with corporate IT teams to ensure alignment with security standards, policies, and system configurations.
- Assist with onboarding and offboarding tasks, including equipment setup, account provisioning, and access removal.
- Monitor system performance and proactively identify issues impacting users or production operations.
- Support network connectivity troubleshooting and escalate complex issues appropriately.
- Maintain a strong customer‑service mindset and ensure timely resolution of support requests.
- Perform other duties as assigned to support the facility’s operational and technical needs.
Qualifications
- 2–4 years of experience in IT support, field service, or a similar technical role.
- Experience supporting users in a manufacturing or mixed office/production environment preferred.
- Working knowledge of Windows OS, Active Directory, permissions management, and basic server administration.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Strong troubleshooting skills and ability to resolve issues independently.
- Excellent communication and customer‑service skills.
- Ability to lift equipment (up to ~40 lbs), stand/walk on the production floor, and support a dynamic environment.
- Detail‑oriented with strong documentation and organizational habits.
- Ability to work onsite full‑time and support occasional after‑hours needs as business requires.
Compensation & Benefits
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Professional development and training opportunities
- Flexible work arrangements
- Generous paid time off and holidays
Work Environment
This position operates in a [office/remote/hybrid/field] environment. The role may require [specific physical requirements, travel percentage, or other relevant details.] Reasonable accommodation may enable individuals with disabilities to perform the essential functions.
What’s in it for you
Benefit Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Mental Health Care
- 401K with match
- Paid Holidays, Vacation & Sick Days
- Tuition Reimbursement
- Perks at Work
- LEAP Program
- MyFlexPay
What’s in it for you
Benefit Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Mental Health Care
- 401K with match
- Paid Holidays, Vacation & Sick Days
- Tuition Reimbursement
- Perks at Work
- LEAP Program
- MyFlexPay
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.
