Technical Writer II

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Uses broad experience to organize, write, and edit Bank policies, procedures, communications, and learning solutions.

Essential Job Functions

• Reads, writes, compiles, and updates moderately complex to complex technical documents, including descriptions, policies, processes, procedures, presentations, and learning solutions.

• Uses comprehensive knowledge to identify gaps between documented user requirements and the functionality of software applications and may make recommendations for additional documentation or training.
• Ensures assigned projects and tasks remain on schedule.
• Adheres to established lifecycle for reviews, approvals, and edits, verifying the clarity, completeness, accuracy, approvals, and quality of assigned documents prior to publishing; assists senior technical writers in the design, as needed.
• Uses content management tools to organize material so it can be easily searched and used and to create automated workflows that improve the efficiency and accuracy of the technical writing process and may provide recommendations for new uses of the content management tool.
• Standardizes the look and feel of documents and upholds organizational and legal standards while also determining the best approach and format of written communication for audience.
• Instructs business-line partners in using document templates and established information architectures and may adapt templates for specific scenarios.
• Writes and edits using grammar and mechanics conventions documented in AP Stylebook and/or Chicago Manual of Style and the Bank’s style guide.
• Escalates problems or issues identified to senior team members.
• Regularly exercises discretion and judgment in the performance of essential job functions.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

• Knowledge of banking or finance within the scope of a technical writer.
• Ability to communicate effectively both verbally and in writing, with a keen eye for grammar, mechanics, and document design details.
• Ability to analyze the information needs of various audiences, synthesize relevant material from a variety of sources, and determine appropriate message and format for communication.
• Ability to navigate the workplace and interact with subject matter experts (SMEs) in order to translate practice into formal documents.
• Ability to present information and facilitate group discussions.
• Ability to prioritize and manage multiple projects and tasks simultaneously, with exacting deadlines.

• Ability to follow regulatory and Bank policy, procedures, and guidelines, including rules and regulations related to writing policies and procedures.
• Ability to work autonomously and maintain attention to detail.
• Ability to maintain confidentiality.
• Ability to interact effectively with individuals at all levels.
• Skill in using computer and Microsoft Office, including Word, Excel, Outlook, PowerPoint, Adobe Acrobat Pro, and content management software.

Basic Qualifications

• Bachelor’s degree in technical writing or related field, or commensurate work experience, required.
• 2+ years of experience using Microsoft Word, Excel, and Adobe Acrobat Pro, required (can include school/internship experience).
• 2+ years of work experience in technical writing; creating, analyzing, and maintaining business processes; conducting and writing risk assessments; or related work experience, required.
• 1+ year of experience in banking, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.