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Westrock Coffee Company

QA Technician

Westrock Coffee Company Concord, North Carolina, United States

Food and Beverage Services · 1,001-5,000 employees

19 h ago
qa Junior (0-2 yrs) Full-time United States
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About the role

The QA Technician is responsible for inspecting production lines, performing quality checks on product samples, and documenting results to ensure compliance. They also manage nonconforming goods, handle customer complaints, and maintain a safe, organized work environment.

What they look for

Quality Assurance Product Inspection Data Documentation Sensory Analysis Math Skills Microsoft Word Microsoft Excel Microsoft Outlook Communication Housekeeping Sample Collection ISO Compliance

Requirements

Candidates must possess strong math and communication skills, along with proficiency in Microsoft Office applications. The role requires the physical ability to lift 50 lbs and a proven track record of reliability.

Full description

We are currently seeking a Quality Assurance Technician for our QA Deprtament. 

  • Inspect the set-up of all packing lines and grinders at the beginning of the day, verifying the readings and recording the results
  • Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day
  • Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change
  • Document results of quality checks
  • Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician
  • Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
  • Determine disposition of returned goods
  • Receive and analyze certain customer complaints
  • Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
  • Log blend change samples and quality issues for ISO purposes
  • Ensure physical blend "target" samples are properly maintained and updated
  • Perform general daily housekeeping in work area to maintain a quality/safe working environment
  • Collect, organize and set up product samples for sensory cupping

Qualifications

  • Computer Skills including Word, Excel, Outlook etc.
  • Excellent oral and written communication skills
  • Sound Math skills e.g. Percent Calculations, averages, means, Standard deviation etc.
  • Able to lift 50 lbs
  • Proven reliability and responsibility

Equal Opportunity Employer / Vets / Disabled

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