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Bank of China (Hong Kong) Limited

System Administrator (IT Helpdesk)

Bank of China (Hong Kong) Limited

Banking · 10,001+ employees

5 d ago
sysadmin Junior (0-2 yrs) Full-time
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About the role

Manage IT helpdesk tickets and respond to user inquiries via phone, email, and the ticketing system. Document all cases accurately while adhering to company policies and service level standards.

What they look for

IT Helpdesk Ticket Logging System Customer Service Communication Skills Interpersonal Skills MS Office ITIL Foundation Problem Solving

Requirements

Requires a degree in Information Technology or a computer-related discipline. Candidates should possess strong customer service skills and proficiency in MS Office applications.

Full description

Job Description:

  • Manage IT Helpdesk tickets in a timely manner
  • Respond to user call via phone, email and ticket system
  • Resolve user queries and feedback quickly and effectively
  • Document cases in the Ticket Logging System
  • Should adhered to company polices, corresponding guidelines and service level standard

Requirements:

  • Degree in Information Technology, Computer related disciplines
  • Completion of ITIL Foundation is an advantage
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with positive attitude under pressure
  • Familiar with various MS Office applications
  • Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege

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