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Mediclinic

Systems Analyst

Mediclinic Dubai, Dubai, United Arab Emirates

Hospitals and Health Care · 5,001-10,000 employees

Yesterday Closes in 5d
system-analyst Senior (5-10 yrs) Full-time United Arab Emirates
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About the role

Provide advanced L1/L2 application support and optimization for InterSystems TrakCare, focusing on Patient Administration and Revenue Cycle Management. Lead AI-driven innovation initiatives and manage system implementations, testing, and end-user training.

What they look for

TrakCare Application Support Revenue Cycle Management Patient Administration AI Agents Intelligent Automation System Implementation Incident Management Application Testing ITIL v3 Clinical Modules Insurance Processing Billing Claims Management Data Analysis

Requirements

Requires a relevant IT degree or diploma and at least 5 years of UAE healthcare experience, including 3 years with InterSystems TrakCare. Candidates must have experience in clinical and revenue cycle modules and the ability to design and implement AI-driven automation solutions.

Full description

Closing date: Number of positions: 1 Recruiter name: Siva Krishna Bonda Reference number: 73217

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

Provide advanced L1/L2 application support, enhancement, configuration and optimization of Inter Systems TrakCare with primary focus on Patient Administration and Revenue Cycle Management. The role supports registration, insurance, approvals, charging, coding, billing, claims processing, remittance, collections and finance integration while leading AI-driven innovation initiatives.

KEY RESPONSIBILITY AREAS

  • Execute application testing, defect reporting, test reporting, patch roll outs and provide comprehensive feedback to line manager and Vendor teams on issues and / or validation status and manage issue tracker.
  • Responsible for system implementation, dry run or simulations and post-go-live support.
  • Able to conduct application training to end users on Trakcare and related applications.
  • Drive allocated projects and ensure completion within applicable milestones.
  • Provide L1/L2 level support and logging of incidents, problems and/or change requests for the Electronic Health Record (Trakcare) and/or Other Systems to ensure applications operates uninterruptedly.
  • Drive AI and Automation Initiatives in the department

REQUIRED EDUCATION

ESSENTIAL EDUCATION

  • A relevant IT Degree or Diploma from an accredited institution

DESIRED EDUCATION

  • A relevant IT Degree or Diploma from an accredited institution
  • Certification in ITIL v3 Foundations and AI tools

REQUIRED EXPERIENCE

ESSENTIAL EXPERIENCE

  • Minimum 5 years UAE Healthcare Experience
  • Minimum 3 years Inter Systems Trakcare Experience
  • Design, build and implement AI agents, copilots and intelligent automation solutions.
  • Experiencing in Clinical, Patient Administration and Revenue Cycle Management modules (Registration, Appointments, Insurance, Billing, Claim management, Revenue and eRx/e-claims, Doctors, Nurses, Lab, Pharmacy process across Dubai and Abu Dhabi)

DESIRED EXPERIENCE

  • 7 Years’ experience in IT hospital systems related RCM and Clinical modules

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Implementation and related support of hospital information systems
  • Verbal and written communication skills in English
  • Working knowledge of and experience with testing application fixes or patches

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

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