Principal, Customer Insights / Business Analyst

Overview

The Commercial Insights / Analytics Manager is a senior, business-facing role responsible for converting complex data into clear, actionable insights that drive strategic, commercial, and operational decisions. This role partners closely with executive leadership, commercial teams, finance, and operations to shape priorities, optimize pricing and margins, evaluate performance, and enable KPI-driven management.

The role goes beyond reporting—acting as a thought partner to leadership by framing the right questions, synthesizing insights across data sources, and influencing decisions with clear business narratives.

Responsibilities

Strategic Decision Support

• Serve as a trusted advisor to commercial and executive leaders by translating data into strategic insights and recommendations

• Support annual planning, forecasting, and long-range strategy through customer, market, pricing, and profitability analysis

• Identify growth, margin, and productivity opportunities through structured analysis and scenario modeling

Commercial Performance Management

• Own the design, tracking, and interpretation of core commercial KPIs (e.g., revenue, margin, pricing, mix, customer profitability, pipeline, churn)

• Lead regular performance reviews (monthly/quarterly) and provide insight-driven narratives on results, risks, and opportunities

• Drive clarity and alignment on performance drivers, trade-offs, and root causes

Pricing, Margin & Profitability Analytics

• Partner with pricing, finance, and commercial teams to evaluate pricing strategies, discounting, and margin leakage

• Analyze customer, product, and channel profitability to inform segmentation, investment decisions, and deal economics

• Support business cases for commercial initiatives, pricing changes, and strategic investments

Insights & Analytics Leadership

• Guide the development of dashboards and reporting that are insight-led, decision‑oriented, and executive-ready

• Ensure analytical outputs are focused on “so what?”, not just metrics

• Translate advanced analytics or data science outputs into practical business implications

Cross‑Functional Influence & Stakeholder Management

• Collaborate closely with Commercial, Finance, Marketing, Sales, Operations, and Data teams

• Influence priorities without direct authority through data-driven storytelling and structured recommendations

• Act as a bridge between technical analytics teams and business leadership

Qualifications

• Bachelor’s degree in Business, Economics, Finance, Statistics, Analytics, Engineering, or a related analytical field

• 7–10+ years of progressive experience in commercial analytics, business intelligence, strategy, finance, or a related function, with significant business‑facing responsibility

• Exposure to CRM, ERP, and commercial systems (e.g., Salesforce, SAP, Oracle, or similar)

• Proven experience translating complex data into clear, actionable insights that influence senior leadership decisions

• Strong understanding of commercial performance drivers, including revenue, margin, pricing, mix, customer profitability, and sales pipeline dynamics

• Hands‑on experience supporting strategic planning, forecasting, and performance management processes

• Demonstrated experience with pricing, discounting, margin analysis, and profitability analytics at customer, product, and/or channel level

• Advanced analytical and problem‑solving skills with the ability to structure ambiguous business questions and develop data‑driven recommendations

• Excellent executive‑level communication skills, including the ability to craft clear narratives, recommendations, and implications from analysis

• Strong stakeholder management skills, with a track record of influencing cross‑functional partners without direct authority

• Experience working with dashboards, reporting tools, and analytics platforms (e.g., Power BI, Tableau, Excel, SQL, or equivalent)

• High level of business acumen with a practical, outcomes‑oriented mindset

Please submit resumes/CV's in English

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.