IT Support Engineer

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a highly motivated IT Support Engineer to join our IT team. The role will provide day-to-day technical support to the company’s employees, ensuring the effective operation of workplace devices, business applications and Microsoft 365 services. As an IT Engineer you will bear the responsibility of resolving user issues, preparing and maintaining IT equipment, and supporting employee onboarding and offboarding activities. A day in the life of the role includes:

• Providing first- and second-level technical support to employees, both onsite and remotely;
• Installing, configuring and troubleshooting laptops, mobile devices, printers and other IT equipment;
• Supporting Windows, Microsoft 365 applications and common connectivity or access issues;
• Assisting with user accounts, access permissions, onboarding and offboarding activities;
• Recording and managing incidents and service requests through the IT ticketing system;
• Maintaining IT asset records and escalating complex issues to the appropriate internal team or external vendor;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• 1-2 years of experience in an IT Help Desk or IT Support role;
• Service-oriented mindset and good communication skills;
• Ability to work independently and as part of a team;
• Willingness to learn and develop professionally;
• University degree in Computer Science or a related field.

Technical Competencies:

• Microsoft 365 administration and support;
• Microsoft Intune device management;
• Active Directory / Microsoft Entra ID user administration;
• Windows 10/11 troubleshooting and support;
• Basic networking and endpoint connectivity troubleshooting.

Your Life @ Quant  This role is a office-based opportunity in Athens. 

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.   Find out more about #LifeatQuant 👉🏼 qualco.group/life_at_qualco_group 

Your benefits  Join the #Qteam and enjoy: 

💸 Competitive compensation and bonus programs  🏢 Modern facilities, Ping Pong room, free coffee and beverages  💻 Cutting-edge IT equipment  🚌 Indoor parking  👨 Private health insurance, onsite occupational doctor, nutritionist 🤸‍♂️ Onsite gym, restaurant and wellness facilities  💡 Career and talent development tools  🎓On-the-job training & coaching, personalized annual learning and development plan  🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities 

  At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior. 

Application Note: All CVs and application materials should be submitted in English to be considered for this position. 

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.