Associate Manager -Service and Delivery
WTW · Singapore, Singapore, Singapore
Financial Services · 10,001+ employees
About the role
The Associate Manager is responsible for managing a portfolio of corporate clients, ensuring accurate service delivery, and resolving issues proactively. They also support cross-selling initiatives and maintain compliance with regulatory standards and internal documentation procedures.
What they look for
Requirements
Candidates must possess a strong understanding of client business needs and hold relevant industry certifications such as BCP, PGI, and ComGI. The role requires the ability to work under pressure, prepare professional presentations, and collaborate effectively across various internal segments.
Full description
Client Relationship Management
Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service
- Service Delivery
- Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
- Monitor service levels and client satisfaction, resolving issues proactively.
- Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
- Strategic Support
- Assist in developing client strategies and proposals
- Support cross-selling initiatives and identify opportunities for expanding services
- Compliance & Documentation
- Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
- Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures
- A thorough understanding and an expert real time user for all relevant documentation/ processing systems
- Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognise and explain trends, general carrier capabilities and competitiveness.
- Constantly keeping abreast of insurance product developments
- Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience
