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WLG

Service Delivery Manager (SAP & Salesforce) - German Speaking

WLG Bucharest, Romania

Financial Services · 2-10 employees

9 h ago
salesforce Senior (5-10 yrs) Full-time Romania
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About the role

You will own the end-to-end delivery of application support and enhancement services for SAP and Salesforce while maintaining SLAs. Additionally, you will manage onsite and offshore teams and serve as the primary point of contact for the customer.

What they look for

SAP Salesforce Service Delivery Management SLA Management Stakeholder Management Team Management ITIL Project Management SAP FI/CO SAP SD SAP MM ServiceNow Negotiation Communication Conflict Resolution Executive Reporting

Requirements

The candidate must be fluent in German and English with extensive experience in service delivery. A strong technical background in SAP modules and ITIL frameworks is required.

Full description

Fluent in German and English, and the person everyone calls when SAP or Salesforce support has to just work? Then let's talk.

We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC, S/4HANA) and Salesforce, keep the SLAs green, and be the trusted face for the customer and for the onsite and offshore team.

Contract Type: Permanent employment, full-time (B2B can also be discussed)

Location: you are based in Romania and ready to relocate to Germany. After the move you are based in Germany and travel to the client site in Essen 2-3 days a week.

What we need from you

  • Fluent German and English
  • Extensive experience in service delivery

Key Responsibilities

  • Service Operations and SLA Management
  • Stakeholder and Customer Management
  • Team Management (onsite / offshore)
  • Continuous Improvement and Governance
  • Risk, compliance and security

Key Skills Required

  • Technical awareness: High level knowledge of SAP modules (FI/CO, SD, MM)
  • Frameworks: ITIL, project management basics
  • Soft skills: negotiation, communication, conflict resolution, and executive reporting
  • Tools: ServiceNow high level working knowledge

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