Technical Business Analyst - eCommerce

Company Description

At ERIKS, we believe the best results come from combining technical expertise with strong collaboration. Through smart solutions and innovative products, we help industry perform better while contributing to a more sustainable world. 

We create a work environment where you can be yourself, where ideas are valued, and where you have the opportunity to learn, grow, and take initiative. Together with dedicated colleagues, you make an impact every day for our customers and for the future of industry. 

Ready to make a difference together?

Job Description

We are looking for an experienced Technical Business Analyst to join our eCommerce Platform team. In this role, you will work at the intersection of business, product, architecture, and engineering, helping shape and deliver modern digital commerce solutions that support business growth and exceptional customer experiences. 

As a trusted partner to stakeholders and technical teams, internal and external, you will transform business requirements into clear, scalable solutions while ensuring successful delivery across our eCommerce ecosystem. 

What You'll Do 

• Partner with business stakeholders, Product Owners, and end users to understand business needs and translate them into clear requirements, user stories, and acceptance criteria.  

•  Analyse business processes, customer journeys, and system impacts to identify opportunities, dependencies, and improvements.  

• Collaborate with Offshore Solution Architects and Engineering teams to design scalable eCommerce solutions aligned with business objectives and technical capabilities.  

• Work across a modern composable commerce ecosystem, including commercetools, Uniform, Relewise, PIM platforms, SAP/ERP integrations, APIs, and microservices.  

• Act as the key link between business, product, architecture, and third-party delivery teams, ensuring clear communication and alignment.  

• Support Agile delivery by participating in backlog refinement, sprint planning, testing, UAT, and release activities.  

• Create and maintain high-quality documentation, ensuring traceability from business requirements through to delivered solutions.  

• Contribute to governance and continuous improvement initiatives across the eCommerce platform. 

What You'll Bring 

Business & Functional Expertise 

• 3+ years of experience as a Business Analyst, Technical Business Analyst, Solution Analyst, Business Solution Manager, or similar role. 

• Proven experience translating business requirements into functional solution designs. 

• Strong stakeholder management and communication skills. 

• Being fluent in English is a requirement and being fluent in Dutch is a plus.  

• Experience working with Product Owners, Engineering teams, Solution Architects, and Enterprise Architects. 

• Experience with working with and managing a third party.  

• Excellent analytical and problem-solving capabilities. 

• Experience working in Agile/Scrum environments. 

• Strong hands-on experience with Jira and Confluence. 

Technical Knowledge 

• Solid understanding of modern eCommerce and web architectures. 

• Ability to understand system interactions, APIs, data flows, and integration dependencies. 

• Experience analyzing integration impacts across multiple platforms. 

• Strong understanding of cloud-based applications and modern digital ecosystems. 

• Familiarity with composable and headless commerce architectures is highly desirable. 

What we offer: 

• Work in an international and collaborative environment. 

• Attractive primary and secondary employment benefits, including: 

• 25 vacation days 

• An excellent pension scheme 

• Hybrid working module 

What Success Looks Like 

You understand both what the business needs and how technology can enable it. You are comfortable navigating complex stakeholder environments, analysing cross-system impacts, and collaborating with technical teams to deliver scalable, business-focused solutions. 

You combine strong business analysis skills with enough technical expertise to confidently work across modern eCommerce platforms and integrations, helping drive successful digital transformation initiatives.